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Receptionist

4 months ago

Blackpool, Blackpool, United Kingdom The Imperial Hotel Blackpool Full time

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...

A DAY IN THE LIFE OF A RECEPTIONIST AT THE IMPERIAL HOTEL BLACKPOOL

What you'll be doing...

Reporting to the Reception Manager, you can expect your working day to include the following:

As the first and last point of contact for our guests, you will be handling 'check-in' and 'check-out' with a welcoming smile, answering queries both face to face and over the telephone.
You will be processing payments too and taking responsibility for cashiering during your shift.
You will sign-post guest requests to the relevant department as and when challenges arise to ensure guests' comfort at all times.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Receptionist, you will need the following qualities and skills:

A 'can-do' approach to guest interaction and service, to ensure our guest's needs are catered for.
The ability to multi-task and prioritise workload, which on occasion may well be under pressure
Good written and verbal communication skills, with a working knowledge of Microsoft Office packages, (although not essential, previous experience of Opera would be a distinct advantage).

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
Discounted hotel room rates for you and your friends & family
Extra days holiday for your birthday
Flexible working arrangements
Pension
Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, click here to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

International Talent Welcome: We are open to sponsoring candidates from overseas who possess the right skills and qualities for the role. RBH holds a sponsorship license, making the immigration process a smooth journey for the right candidate.

#LifeatRBH