Receptionist

3 days ago


Blackpool, Blackpool, United Kingdom The Rank Group Full time

About the Role

We are seeking a highly motivated and enthusiastic Receptionist to join our team at Grosvenor Casinos. As a Receptionist, you will be the first point of contact for our customers, providing a warm and welcoming experience that sets the tone for their visit.

Key Responsibilities

  • Welcome customers warmly into the business
  • Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions
  • Check personal identification and register new members
  • Sign up customers to the clubs loyalty programme
  • Comply with relevant compliance and security procedures
  • Work with colleagues to provide efficient and dynamic service
  • Deliver an excellent customer experience
  • Engage and support the G one process
  • Ensure compliance with all regulations, particularly for alcohol licensing conditions, food safety, and safer gambling
  • Maintain immaculate operational standards in all areas of food, beverage, and reception

Requirements

  • Positive attitude
  • Experience of working successfully in a hospitality role
  • Experience in a customer-facing role
  • Preferred: Previous experience working in a multifaceted role
  • Fanatical about delivering customer experience
  • Ability to collaborate with the wider business
  • Sound communication skills
  • Comfortable with change and ability to embrace new ways of working
  • Ability to work shifts at any time of the day, including nights, weekends, and bank holidays

What We Offer

  • A competitive rate of pay and gaming tips
  • A premium rate of £1 per hour between Midnight and 8am
  • Rank Rewards - Discounts on big brands
  • Social events throughout the year, including Christmas Party and STARS Annual awards ceremony

About Us

Grosvenor Casinos is the leading Casino operator in the UK, offering the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers, giving them a memorable experience they will want to return for.


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