Health Records Officer

1 month ago

Derbyshire, United Kingdom NHS Full time
University Hospitals of Derby and Burton NHS Foundation Trust

To provide a courteous and efficient outpatients/reception service and administrative support to the outpatient department. This involves working closely and communicating effectively with a multidisciplinary team using initiative, tact, and diplomacy.

To work as part of the health records team ensuring an efficient, high quality and timely service is provided. This includes the searching and preparing of clinical records, ensuring that all clinical coding outcomes are correctly recorded for payment by results meeting required target dates.

To scan new patient referrals onto CITO and maintain the accuracy of documents recorded on the PAS system, ensuring that RTT (referral to treatment) rules are followed and recorded correctly from the clinical input on outcome forms.

To provide a helper service to the X-ray service, assisting the Radiographer, and book Ultrasound and X-ray appointments for patients.

Main duties of the job

  1. Provide a courteous and efficient reception service to all patients, making new and follow-up appointments for outpatients using Lorenzo & System One and X-ray and Ultrasound appointments on the CRIS system, generating letters and completing Outpatients Outcomes.
  2. Ensure that the 18-week RTT (referral to treatment) end date is captured on System One and Lorenzo.
  3. To file documentation and collate case notes in a timely manner ensuring that items are correct ready for the clinics, booking case notes out to new destinations and sending to the relevant departments.
  4. To sort and prepare the contents of case notes and in accordance with the case note maintenance policy, remove identified documentation and prepare items for scanning onto CD ensuring information is coded for identification and retrieval.
  5. To check case note attendance details, dates and alert sheets against the Patient Administration System to ascertain if the notes can either be destroyed, fall into offsite storage, or need to be merged with another active set of notes.
  6. Answer general telephone and face-to-face enquiries in the department.
  7. Book relevant appointments for X-ray and Ultrasound clinics.

Closing date of applications: 8 August 2024

Interview date: 22 August 2024

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

  • Development opportunities, both professional and leadership development.
  • On-going support from recruitment to when you join our team and beyond.
  • Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes.

Key Facts:

  • We see on average 4810 OP appointments a day.
  • We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
  • An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
  • Our hospitals admit an average of 195 emergency patients daily.
  • Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
  • We are one of only 7 Trusts nationally with more than 50 operating theatres.
  • We carry out more than 140 elective procedures each working day.
  • UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Job responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Person Specification
  • Good written communication on application form.
  • Demonstrates the experience and ability to communicate across different staff groups both verbally and in a written form.
  • Demonstrates a good standard of education in English and Maths (O Level, GCSE) (2).
  • Experience using CRIS system.
  • Demonstrates experience in a patient facing/customer service environment.
Admin office experience
  • Demonstrates experience working with a team as well as undertaking tasks on their own.
  • Demonstrates experience making and receiving telephone calls and being a point of contact for customers/patients.
Organisational skills
  • Demonstrates experience and the ability to prioritise their own workload.
  • Demonstrates experience managing multiple tasks.
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

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