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SEND Case Manager
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Manchester, United Kingdom Spencer Clarke Group Full timeJob Summary:We are seeking an experienced SEND Case Officer to join our team at Spencer Clarke Group. As a SEND Case Officer, you will be responsible for managing a caseload of children with Special Educational Needs, working closely with families, schools, and other agencies to ensure the best possible outcomes.Key Responsibilities:Manage a caseload of...
Case Management Officer
4 months ago
The role is to financially assess a citizen's ability to contribute towards the cost of their Adult Social Care service.
Case Management Officers are required to competently use a variety of ICT systems to obtain financial information. You must be able to communicate with vulnerable citizens, their relatives and professionals to obtain the financial information required.The role involves working to tight deadlines in a busy environment where most of the customer contact is by letter, email, and over the telephone.
We want to hear from you if you are flexible, have excellent attention to detail and the ability to manage and prioritise your own workload.
You will need the ability to administer financial processes, understand benefit information, learn to navigate and investigate information within Liquid Logic, ContrOCC, Academy and Searchlight.
You will need to deliver excellent customer service to Manchester residents within a high-profile service area by demonstrating Our Manchester behaviours.
Candidates will receive on the job training and ongoing support and guidance.You must also be willing to travel to Manchester City Centre for training and other locations within Manchester when required.
The successful candidates will benefit from a generous flexitime scheme.This post will be Hybrid working, however most of the training will be face to face and our office is based at Alexandra House in Hulme, Manchester, where local amenities include a leisure centre, supermarket and free parking.
Youi must also be able to travel to Manchester City Centre for training and other locations within Manchester when required.
The role involves supporting the citizens of Manchester by completing a financial assessment for individuals who need and receive care and support within both non-residential and residential settings.
We are a fast-moving team who receive communications from a wide range of sources.To do this role you will need to be able to work on your own initiative whilst retaining a strong role as a team player.
You will be assigned a daily caseload that needs to be managed from start to conclusion, whilst continually reviewing and prioritising any previous unfinished cases.
You will need to be emotionally resilient as the details of the cases can often contain distressing or sensitive information about a person's circumstance.
Each day you will send letters to citizens about the cost of their care package and how much they must contribute towards this.
You will need to be able to understand and provide a breakdown of their accounts, financial assessments, and payment instructions.
Training will be given, but you must be able to apply your learning whilst carrying out your day to day role.
Strong communication skills, diary management and working on your own initiative is essential for this role.You need to be able to react positively to change and be able to adapt to new information and updates as they come to light.
The request to carry out a financial assessment comes from Social Workers and Care Managers. You must be able to liaise with vulnerable people and professionals about financial matters at a difficult time. You will need to be able to communicate by using, emails, telephone and by drafting and sending out letters.When completing a Financial Assessment, you will need to undertake thorough checks to identify a citizen's income and expenditure.
Having attention to detail is essential for the role, as well as the ability to interpret information from various sources.
We use systems such as Controcc to carry out assessments, Liquid Logic to update professionals and a DWP system to obtain some financial information.
Training will be given to learn these systems, but you must be competent in using different computers systems and or packages such as Microsoft products.
One of the main areas of the role is to respond to emails that are received daily from citizens, professionals, and other internal and external departments.
Emails vary and can include contacting the citizen to discuss a query with their account, their assessment, or payments.You must be able to deal with sensitive information and at times legal information and therefore follow all Data Protection guidance when collecting and storing documents.
