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Customer Service Coordinator in Pontyclun

3 months ago

Pontyclun, Rhondda Cynon Taf, United Kingdom Barker Ross Full time
Our client is the UK's leading sustainable building materials and construction solutions business based in Rhondda Cynon Taff, Wales and they currently have an exciting opportunity for a
Customer Service Coordinator to join their team as soon as possible


The role will be temporary lasting until the end of October initially however, this could be extended depending on the needs of the business.

The hours are full time working 7.30am-5.30pm Monday to Friday. The client is also willing to consider 7.30am-4pm or 8am-5.30pm for the right candidate.

The pay rate for the role is 12.28 per hour.

We are looking for someone with a proven customer service background within logistics.

Duties of the role will include:
  • Being the primary point of contact for customers regarding their logistics needs
Responding to customer enquiries via phone, email and other communication channels promptly and professionally
Providing customers with information on shipment status, delivery times and dealing with any issues that may arise
Processing customer orders, ensuring accuracy and timely entry into the system
Monitor the progress of orders and update customers regularly on their status
Liaise with lorry drivers, carriers, freight forwarders and other logistics partners to ensure efficient transportation of goods
Investigate and resolve customer complaints or issues related to shipping, delivery, or order discrepancies

In order to be considered for this role you should have proven experience within customer service and office administration.

You will also need to have strong communication skills and able to work within a busy environment and under pressure.

Please apply online in the first instance, send your CV to (url removed) or call Barker Ross Lincoln on (phone number removed) today

Barker Ross Group values diversity and promotes equality.

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.


For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.