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Account Executive Direct UK&I

4 months ago

Watford, Hertfordshire, United Kingdom Hilton Full time

About Hilton

Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 5,100 properties with more than 838,000 rooms in 103 countries and territories. In the nearly 100 years since our founding, we have defined the hospitality industry and established a portfolio of 14 world-class brands, including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 69 million members in our award–winning customer loyalty program, Hilton Honors.

Hilton Direct UK&I is looking for an Account Executive to manage the meeting inquiries of a portfolio of clients selling Hilton Worldwide properties and destinations, working under the direction and guidance of the Senior Account Executive & Manager, Hilton Direct. The primary role of this position is to deliver an industry leading service to your customers with a focus on developing relationships and increasing conversion.

Position Summary

The Account Executive will manage meeting inquiries of an assigned portfolio of clients in HWS office, increasing business and productivity from them, with support and direction from the Senior Account Executive & Manager, Hilton Direct, in line with the overall Hilton Direct strategy.


• Develop strong relationships and partnerships with key accounts; enhance client awareness of key regions and hotels


• Identify and qualify meeting needs of clients, presenting suitable solutions and proposals; convert business opportunities into business transactions


• Acts as communicator between accounts and hotels, shares brand knowledge with clients and client knowledge with hotels


• Documents development of business opportunity within relevant systems and reports them accordingly; with the support of the Group Sales Support role


• To present the Hilton Worldwide hotels in a professional manner towards negotiating partners in line with Hilton's Values


• To reach agreed goals and to deliver incremental revenue for all Hilton Worldwide hotels


• Assesses actual performance compared to targets


• Enforces policies and procedures to improve overall operations and effectiveness.


• Ensure proposals and contracts presented negotiated with customers are checked / validated


• Support accurate communication of sales promotions and information to relevant people


• Coordinate any required administrative work in terms of reporting of figures


• Participate in industry events and represents Hilton Worldwide at trade fairs and workshops, agreed by the line manager


• Update manuals and other department related documents; support trainings for new team members


• Adheres to measurements of ROI to ensure overall effectiveness


• Comply with all policies, systems and procedures as laid down by the Manager Hilton Direct

Specific job Knowledge, Skill & Ability


• Effective collaborative skills to build positive relationships with internal and external stakeholders


• Strong administrative and organizational focus to work in a highly structured way


• Persuading and influencing skills


• High level of verbal and written communication skills


• Willingness to develop and take responsibilites while working within a team but also self-dependent


• Good knowledge of market segments


• Understanding of competition and marketing strategies


• Able to manage conflict


• Good in interpreting and analysing data


• Proficient in Microsoft Office applications


• Usage and knowledge of other Sales Systems, e.g. Salesforce


• Understanding of sales process; tools, measurements and systems


• Understanding of business needs of hotels and clients

Required Qualifications


• Minimum Education: High School/ GED


• Specialized Experience


• Proven hotel sales experience either in a Groups, Conference & Events team or as a Sales Executive is a required

Preferred Qualifications


• Education: BA/BS/ Bachelors Degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

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