Customer Experience Lead

1 week ago

Nottingham, Nottingham, United Kingdom Boots Full time

Customer Excellence PartnerVacancy closing date:
3rd July 2024


Recruitment Partner:
Emily Smith-Kenny This is an exciting new role to Boots Opticians, which is based in our Nottingham Support Office, and will report into the Customer Operations Manager.

The Customer Excellence Partner must have a great passion for customer excellence, and strive to enhance our customer journeys and overall experience.
About the role Responsible for tracking, monitoring, and analysing all customer feedback, to identify opportunities to enhance our customer journey and experience Managing relationships with customer feedback-centric partners/suppliers, working collaboratively to ensure we are maximising visibility, and understand all customer feedback Liaising and collaborating with key internal and external stakeholders, ensuring we are sharing customer insights with relevant areas and influencing continuous improvement Continuous collation of all customer insight and metrics, and the production of visual presentations to be shared with key stakeholders at MD level and above Be the voice of the customer advocate across the business, striving for customer excellence Proactive and positive approach to change and collaboration, supporting the wider customer operations team as and when required Potential to grow remit and manage a customer focused team in the future.

Leading by example and advocating our business beliefs, values, and vision
What you'll need to have A true passion for the customer experience and finding ways to enhance customer journeys Collate and act upon feedback, and be the lead on "the voice of the customer" Experience in large scale transformation projects An influential communicator who enjoys building presentations, and presenting their work to large scale audiences Experience in complaints management up to and including executive level A keen eye for detail who can analyse data and solve problems
It would be great if you also have Experience of working within contact centre(s) and or retail environment
Our benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.

Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots OpticiansAt Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.

We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

Join our team and let's see what's possible when we change for the better.


What's nextIf your application is successful, our recruitment team will be in touch to arrange an interview and to answer any initial questions you have.

If you have not been successful on this occasion you will be notified by emailWhere a role is advertised as full-time, we are open to discussing part-time and job share options during the application process.

If you require additional support as part of the application and interview process, we are happy to provide
reasonable adjustments to help you to be at your best.

  • Customer Experience Lead

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Boots Full time

    SummaryJob Reference: 231908BR Job Reference:B RNottingham Support OfficePermanent37.5 HoursCustomer Experience LeadVacancy closing date:14th June 2024Recruitment Partner:Emily Smith-KennyWe have a new and exciting opportunity for a Customer Experience Lead to join our Customer Operations Team, and become an expert in our Contact Lens Reward Plan...

  • Customer Experience

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Maguire Training Full time

    Company Description Maguire Training is a leading provider of transformational leadership, management, and sales training located in Greater Nottingham. We offer a wide range of training programmes for both individuals and groups. With over 200 pieces of high-quality e-learning content, our platform provides direct online learning as well as LMS content and...

  • Customer Experience

    2 weeks ago

    Nottingham, Nottingham, United Kingdom The Nottingham Full time £50,000 - £55,000

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. About The Role Contract type: Permanent Hours: Full-time,35 hours Location: Head Office, Nottingham (hybrid working, 2 days a week onsite) Salary: £ £55000 Application process: Please apply via the application button which will direct you to our...

  • Customer Experience

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Experian Full time

    Company DescriptionWho are Experian?We are the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial...

  • Customer Lead

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Central England Co-operative Full time

    Location- Nottingham Department Funeral Advertising Salary Competitive Vacancy Type Permanent Hours Per Week 40 Company Name TERRY SMITH LTDWhat will you be doing?:***- As a Customer Lead, you will ensure daily planning of customer orders in readiness for production, delivery scheduling and direct sales through a highly motivated and engaged team.To deliver...

  • Social Media Customer Service Agent

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Customer Service - Social Media - GBR Full time

    Role Purpose:To provide the best possible reactive and proactive customer support using the 'Sales through Service' ethos for the Bingo, Casino and Poker, Sports Betting Interactive and Retail customers across multiple contact channels.Key responsibilitiesProvide award winning standard service across all contact channels as required through all communication...

  • Customer Experience Agent

    2 weeks ago

    Nottingham, Nottingham, United Kingdom The Vaults Group Full time

    Responsibilities: Commitment to excellent customer service handling all inbound customer queries in a timely, efficient, and friendly manner. Conducting customer branch tours and managing security access, always maintaining client discretion. Buying, selling, and testing all consumer bullion products. Handling large volumes of cash in line with the 4eye...

  • Customer Experience Agent

    2 weeks ago

    Nottingham, Nottingham, United Kingdom The Vaults Group Full time

    Responsibilities: Commitment to excellent customer service handling all inbound customer queries in a timely, efficient, and friendly manner. Conducting customer branch tours and managing security access, always maintaining client discretion. Buying, selling, and testing all consumer bullion products. Handling large volumes of cash in line with the 4eye...

  • Field Sales Executive

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Ted Experience Full time £15

    Join Our Mission to Transform Lives – Be a Sales Advisor for a Revolutionary Tobacco AlternativeAre you ready to make a real impact and help adult smokers discover a healthier, more affordable alternative? Join our team and be part of a groundbreaking movement with our scientifically proven heated tobacco product that's 95% less harmful and a fraction of...

  • Field Sales Executive

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Ted Experience Full time

    Join Our Mission to Transform Lives – Be a Sales Advisor for a Revolutionary Tobacco AlternativeAre you ready to make a real impact and help adult smokers discover a healthier, more affordable alternative? Join our team and be part of a groundbreaking movement with our scientifically proven heated tobacco product that's 95% less harmful and a fraction of...

  • Customer Satisfaction Lead

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Medigarments Ltd Full time

    Job Title: Customer Satisfaction LeadLine Manager:Customer Service and Data ManagerPackage: Competitive salary commensurate with experience.Medigarments Ltd is the company behind the internationally recognised brands Jobskin and SDO. We lead the way in rehabilitation garments (Class1) and are the largest UK manufacturer of specialist custom compression...

  • Marketing and Customer Experience Executive

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Sytner Group Full time

    Graypaul Ferrari Nottingham have a rare and exciting opportunity for a full time Marketing and Customer Experience Executive to join their award winning dealership.Working with two of the most exciting brands in the world, you will be an integral part of the dealership team and play a big role in generating leads for both brands, across all departments.A...

  • Quality Controller

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Lead Talent Full time

    We are CONKER, the chosen supplier of leading premium furniture retailers across the United Kingdom. Crafting the finest quality sofa, chair, bed frames and upholstery through our enduring ethos centred on Innovation, Quality and Service. From our home in Long Eaton, the UK's heartland of sofa manufacturing, we have been surpassing our clients expectation...

  • Assistant Landscape Architect

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Lead Careers Full time

    Role – Assistant Landscape ArchitectLocation – NottinghamSalary - £26-30K DOEOu client is a Multidisciplinary Consultancy based in Nottinghamshire who are currently looking for an ambitious Assistant Landscape Architect to join their team on a hybrid working basis.This is a great opportunity for someone currently working as a Graduate or Assistant...

  • Involvement, Experience and Volunteering Lead

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Nottinghamshire Healthcare NHS Foundation Trust Full time

    This is an exciting opportunity for an innovative, dynamic, and experienced person to join the Trust's award-winning Involvement, Experience and Volunteering Team.You will lead on the delivery of key areas of the Involvement, Experience and Volunteering (IEV) Team's ambitious plans within the Mental Health Service. You will ensure our work influences and...

  • Customer Service Team Lead

    2 weeks ago

    Nottingham, Nottingham, United Kingdom BT Full time

    Customer Service Team LeadJob Req ID:19256Posting Date:24 Jul 2023Function:BT contact centresLocation:Arnold, Nottingham, United KingdomSalary:Competitive with benefitsClosing Date:***31/08/2023- Location: Bowman/Sheriff Exchange, Bath Street, Nottingham, NG1 1BZ- Working Hours:3 x full time/part time 6 months secondment rolesThis role entails working around...

  • Experience Day Nottingham

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Domestic & General (D&G) Full time

    D&G Experience DayWednesday 19th June 2024Are you exploring new hybrid opportunities?Do you have a keen interest in joining the world of sales, where you can boost your income with fantastic commission opportunity?Would you like to look inside our brand new Domestic & General building in Nottingham, and learn all about what it is like to work for us?If so,...

  • Travel & Accommodation CoordinatorTravel & Accommodation Coordinator

    2 weeks ago

    Nottingham, Nottingham, United Kingdom The Learning Experience #328 Full time

    Operations co-ordinator for the conservation directorate Location: Head office-based (Rossett, near Chester)Reporting to: Head of land and wildlife management We are looking for an enthusiastic, flexible and highly motivated person to provide administrative, operational and communications support to colleagues within the conservation directorate, so that the...

  • Seller Experience Account Associate

    2 weeks ago

    Nottingham, Nottingham, United Kingdom UPS Full time

    Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.Inside Sales Associate Location:Ready to put your sales experience to use at a...

  • Product Lead

    2 weeks ago

    Nottingham, Nottingham, United Kingdom eonnext Full time

    Bringing that feel-good energy.We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy.We're also here to make this whole energy thing way easier for our customers. Like,...