Systems Support Analyst

2 months ago

Romford, Greater London, United Kingdom Vermelo RPO Full time
Systems Support Analyst

Location:
Romford

We are currently seeking a System Support Analyst, who will join the system development team where the focus is to maintain, design, develop and test software to enhance the functionality of business applications.


Responsibilities

  • Adhere to all company policies and procedures.
  • Continuously identify areas for improvement and provide potential solutions to the company and reduce costs.
  • Delivering good outcomes for customers and putting the customer's interests first.
  • Ensure the customer understands what we sell and support the customer in anyway you can.
  • Monitor and maintain the key business applications most notably Open GI.
  • Designing and developing software enhancements.
  • Engage in development projects with other departments and stakeholders.
  • Documenting system developments and processes.
  • Providing technical support on the applications.
Skills and Competencies

  • Excellent communication skills.
  • Ability to manage time effectively, work under pressure and meet deadlines.
  • Excellent timekeeping and presentation of self & work.
  • Strong interpersonal and negotiation skills.
  • Articulate & Numerate.
  • Analytical and ability to solve problems.
  • Excellent attention to detail.
  • Highly organised with an ability to prioritise and deliver allocated tasks.
  • Ability to work alone and as part of a team.
  • Positive can-do attitude and strong team ethic.
  • Honesty, integrity, reputation, competence/capability & financial soundness as required under the Financial Conduct Authority (FCA).
  • Be positive, enthusiastic and motivational about what you do
Experience

  • Excellent understanding of Open GI Core and the different parts of the application.
  • Previous experience in development of Open GI is necessary.
  • 2 or more years insurance related experience.
Qualifications

  • GCSEs at grades 9 to 4 including English and Maths.
We take a hybrid approach to working.

For most colleagues, this means being in the office two or three days a week and the rest of the time working from wherever is best for them and their team.

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