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IT Support Specialist

2 months ago

Romford, Greater London, United Kingdom May & Stephens Full time

Job Summary:

We are seeking an experienced IT Support Analyst to join our team at May & Stephens, a leading Chartered Accountancy firm. As an IT Support Analyst, you will play a crucial role in delivering 1st, 2nd, and elements of 3rd line IT support to our users.

Key Responsibilities:

  • Act as an escalation point for the internal IT Support team.
  • Deliver IT support to a varied user base of over 900 users, including fee earners and VIPs.
  • Assist with new starter inductions, become an application super user, and provide training to users.
  • Adhere to and assist in the creation of IT processes and daily tasks.
  • Work within a shift rotation (between Mon-Fri) and provide out-of-hours support (24/7) on rotation.

Requirements:

  • Excellent working knowledge of Windows 10, Office 365, and desktop/laptop imaging (Microsoft AutoPilot).
  • Working experience of Active Directory / Azure Active Directory and Exchange.
  • Knowledge of MS SharePoint online.
  • Take initiatives and provide inputs for process improvements within the team to enhance efficiency.
  • Creating & updating knowledge base articles & technical documentation as required.
  • Positive can-do attitude and approach to working within an existing IT team, in a company that has a strong and friendly culture.
  • Knowledge of service management methodologies (ITIL), ITSM tools & Processes.
  • Technically capable, able to demonstrate excellent troubleshooting skills.

About Us:

May & Stephens is a well-established Accountancy firm with a strong and friendly culture. We offer a great opportunity for an experienced IT Support Analyst to join our team and contribute to our success.