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Information Technology Manager

4 months ago

London, Greater London, United Kingdom PayPal Full time

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary:

Reporting to the IT Officer (PayPal Europe), the Technology and Information Security Oversight (TISO) Officer UK oversees the delivery of information technology and information security services to PayPal's regulated financial service entities throughout the EMEA region, with a primary focus on the UK.

This is an exciting opportunity for an ambitious IT leader to join an established company and make an important contribution to the delivery on our strategic priorities.

Job Description:

  • Responsibilities
  • Define and execute the UK TISO Program to support the regional Information Technology strategy, to ensure that it meets applicable local and regional regulatory requirements.
  • Be accountable for the normal operation of services available to the UK region according to agreed SLAs, including the Business Continuity and Recovery Plan objectives.
  • Oversee Change Management to help ensure risks are identified and addressed
  • Maintain close cooperation and coordination with the global first line teams responsible for crisis management and technology incident response. This includes monitoring, and reporting status to the regional Authorized Management team.
  • Develop, coordinate, publish, and maintain information technology policies, standards, baselines, and procedures based on the global set of Technology and Information Security policies and guidelines, to meet regional legal and regulatory obligations. This responsibility includes an active participation in the review cycle for global information technology policies.
  • Oversee and monitor the UK outsourcing management framework, validating the performance against service levels for outsourced Information Technology services - from third parties, including PayPal Group companies.
  • Work with leadership across the region from different parts of the business, including information security, human resources, communications, legal, risk, compliance, outsourcing management, facilities, and others.
  • Respond to regulatory requests, and proactively manage all aspects of information technology that support PayPal's business objectives and requirements in UK region.
  • Develop and enhance professional capabilities, staying abreast of emerging trends and threats in technology and information security, through community collaboration and ecosystem contributions, such as board and panel participation, conferences, webinars, and training events.

About you

For this governance role, you will need a broad and comprehensive knowledge of technology and information security, in the context of electronic payments.

  • Strong track record in technology or information security roles, with recent experience in governance, risk, and compliance and ideally managing relationships with regulators such as: FCA, PRA, PSR, ICO.
  • Working knowledge of industry standards such as ISO 27001, NIST 800-53, PCI DSS 4.0, SWIFT Customer Security Controls Framework, UK Faster Payments Scheme, UK Open Banking Standards, CSA Cloud Controls Matrix, National Cyber Security Centre guidelines.
  • Key domain knowledge including IAM and authentication, change management, resiliency capabilities, cloud governance and security, control testing assessment, threat, vulnerability & patch management, application security, and cyber hygiene.
  • Proven ability to assess, challenge, and validate technology and security capabilities across products and services operating in the UK market.
  • Ability to operate effectively, prioritizing and delivering on time, under-pressure in a fast-paced environment.
  • Strong relationship building and influencing skills across diverse internal stakeholders from operational teams up to senior management level. Acting with a "one team" mindset, demonstrating positive attitude and adhering to PayPal leadership principles, and values.
  • Beneficial to have certifications such as: CISSP, CISM, CCSK, CRISC, CEH, CISA, ISO 27001 Lead Implementer/Auditor
  • Some familiarity with relevant UK regulations covering information technology, payment services and data protection (e.g. PSR 2017, DPA 2018, UK SCA-RTS, etc)

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit

Who We Are:

Click Here to learn more about our culture and community.

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

As part of PayPal's commitment to employees' health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.