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Student Experience Assistant

3 months ago

Sheffield, Sheffield, United Kingdom University of Sheffield Full time

We have an exciting opportunity in the Information School at the University of Sheffield for a Student Experience Assistant based in our Learning and Teaching Team. Your main responsibilities include:

  • Provide high quality front-line customer service to students and staff in the School.
  • Shared responsibility with other team members for being the first point of contact with enquiries in person, by phone and email, dealing with day-to-day queries, resolving problems and issues, and signposting and/or escalating issues to colleagues as necessary.
  • Provide administrative support for a wide range of tasks relating to the delivery of an excellent student experience, working proactively as part of a team dedicated to this purpose.

If you feel like you would be a good fit for the role, we would love to hear from you

We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching and student experience. We particularly welcome applications from currently under-represented groups within the department, including candidates who are women, LGBT+, disabled and from Black, Asian and other Minority Ethnic backgrounds.

We're one of the best not-for-profit organisations to work for in the UK. The University's Total Reward Package includes a competitive salary, a generous Pension Scheme and annual leave entitlement, as well as access to a range of learning and development courses to support your personal and professional development.

To find out what makes the University of Sheffield a remarkable place to work, watch this short film: , and follow @sheffielduni and @ShefUniJobs on Twitter for more information.