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London, Greater London, United Kingdom UCL Eastman Dental Institute Full timeAbout the RoleThe Student Enquiries Officer is a customer-focused position that provides comprehensive advice and guidance to students and the wider UCL community. This role involves supporting students through various service channels, including in-person support, telephone calls, and online enquiries via the askUCL system.About YouWe are seeking an...
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Student Enquiries Liaison
1 week ago
London, Greater London, United Kingdom UCL Eastman Dental Institute Full timeAbout the RoleThe Student Enquiries Officer is a customer-focused position that provides comprehensive advice and guidance to students and the wider UCL community. This role involves supporting students through various service channels, including in-person support, telephone calls, and online enquiries via the askUCL system.About YouWe are seeking an...
Student Enquiries Officer
3 months ago
Our client, a prestigious London University, is currently seeking a temporary, full-time (35 hours per week) Student Enquiries Officer. This role will be onsite, Monday to Friday, in Central London, starting Monday, 5th August, for approximately 2-3 months.
Key Responsibilities:
- Provide written and verbal guidance to a diverse range of stakeholders regarding the university's multiple support services and administrative processes.
- Ensure enquiries are responded to promptly, while maintaining accurate records and effective notes.
- Adhere to relevant processes, policies, and legislation, including data protection, equality, and inclusion.
- Manage and prioritise your daily workload to ensure the service runs smoothly and effectively.
- Support service users and handle enquiries confidently.
To be considered for this position, you should possess:- Previous experience in a higher education setting is advantageous, but experience in a similar office-based customer service environment will also be considered.
- Proven ability to handle, prioritise, and resolve a range of enquiries.
- Strong relationship-building skills and confidence in engaging with various stakeholders in a fast-paced environment.
- Ability to work proactively and effectively, without the need of direct supervision.
- Excellent customer service, communication, and organisational skills.
- Proficiency in Microsoft Office, including Office 365.
This position starts on Monday, 5th August, for approximately 2-3 months. You must be available for the entire duration to be considered.
If you are interested in this opportunity, please apply below, and submit your CV in Word format.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
- Previous experience in a higher education setting is advantageous, but experience in a similar office-based customer service environment will also be considered.
