Independent Living Scheme Manager

2 months ago

Norwich, Norfolk, United Kingdom Orbit Group Full time

We're building thriving communities as one of the UK's largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that's truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

Based at one of our Extra care schemes in Norwich, we have a role for a Scheme Manager. We are looking for a customer focused individual to oversee the running of this scheme. You will build up effective relationships with the Independent Living and wider team to provide excellent housing and support for the customers based there. This role will have limited involvement in the out of hours rota.

This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.

What you'll achieve

  • Work with older and vulnerable groups to promote an independent lifestyle.
  • Take responsibility for housing provision, compliance, and safety checks.
  • Work with the customers to ensure wellbeing and engagement.
  • Build effective working relationships with wider team, contractors and across the business.
  • Deliver excellent customer service at all times.

What you'll bring

Essential skills

  • Housing experience and background in dealing with diverse customer groups
  • Understanding of compliance and working to company policy
  • Relationship building experience both internally and externally.
  • Good PC skills - MS Office. Strong communication skills
  • Ability to manage challenging situations and resolve issues

Desirable skills

  • CIH level 3 or 4 in Housing Practice, equivalent qualification or the desire to undertake a professional qualification.

Why Orbit?

Choosing us means being rewarded in every sense.

Here's what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you're a student, graduate or experienced professional we'll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We're proud to make a difference to people together. We're values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

  1. Online application
  2. Interview(s)
  3. Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

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