Head of Operations

1 month ago

Guildford, Surrey, United Kingdom Allianz Insurance Full time
50990 | Operations | Management | Allianz Executive | Allianz UK | Full-Time | Permanent

Who We Are

Allianz is a global insurance company serving across 70 different countries, but from the very first day you join our team you'll know that your contributions are valued. We offer world class learning and career development opportunities, while we celebrate an inclusive culture.

Role Description

Do you want to play a key role on the leadership team of a leading commercial digital insurer responsible for all operational aspects of Digital Trading, ensuring best-in-class service for our brokers and customers and driving employee engagement? We are seeking a Head of Operations for our Digital Trading business with responsibility for operational activity onshore and offshore and reporting directly to the Director, Digital Trading & ALP. It's an exciting time to join Digital Trading at Allianz, during a period of significant transformation and investment to make sure we are the number one digital insurer in the UK commercial marketplace.

Main responsibilities include:

Owner of the operational strategy for Digital Trading and leader of a 160+ strong team responsible for delivering best-in-class service to our customers and brokers Providing oversight to the Strategic Operations team which is responsible for the insight and technologies that support market-leading service for our brokers Optimising the broker journey, by improving Straight Through Processing, automating low-complexity tasks and directing resource towards complex value-add activities Identifying and deploying emerging technologies and tools that support in optimising operational performance and delivering operational excellence Overall responsibility for the more than 100 strong expert Underwriting Teams that sit across Maidstone and Lancaster, ensuring efficient and effective service delivery Responsible for more than 50 colleagues based in our offshore operation in Trivandrum, India, supporting automation of processes and service delivery Developing and executing operational strategies that support the growth and profitability of the digital trading insurance business Analysing operational data and metrics to identify trends, opportunities, and areas for operational efficiencies, utilising insights to drive informed decision-making Working with the Finance teams to manage financial forecasting and budgets Accountable for operational resilience across Digital's Important Business Services Collaborating with other business functions, such as Underwriting, Claims, Distribution and IT, to optimise cross-functional processes and enhance customer satisfaction Contributing towards and executing upon agreed change and transformation activities across the Digital Trading estate Ensuring compliance with regulatory requirements and internal policies, and driving a culture of risk management and operational control.

About You

Strong leadership and people management skills, with the ability to inspire and motivate a team towards achieving common goals Robust understanding of digitally traded insurance products, operations and customer needs Strategic mindset with an ability to think broadly and understand the long-term impact of decisions Experience of successfully delivering excellence in service, as well as delivering operational change and transformation programmes Excellent analytical, problem-solving, and decision-making abilities Track record of delivering value through ongoing process improvement Strong knowledge of emerging technologies and tools that support operational excellence and ability to deploy them Experienced in budget management Excellent communication, interpersonal, and collaboration skills.

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that's perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That's on top of enjoying all the benefits you'd expect from the world's number one insurance brand, including:

30 days holiday Company car allowance Private medical scheme Competitive salary Hybrid working Annual performance related bonus Contributory pension scheme Development days A discount up to 50% on a range of insurance products including car, home and pet Retail discounts

Our Ways of Working

Do you need some flexibility with the hours you work? Let us know as part of your application and if it's right for our customers, our business and for you, then we'll do everything we can to make it happen.

Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Our Purpose and Values

We secure your future

Be Brave | With Heart | Everyone Counts | Inspiring Trust

Our purpose and values are more than just words on a website - they are the why and how of Allianz. They influence everything we do and guide us how to do it. Created by our people, for our people, they shape our culture, bring us together, and inspire us to be the best. Building an inclusive culture for us all to succeed.

Diversity & Inclusion

At Allianz, we value diversity and inclusion and back this up with our accreditations. Allianz is EDGE certified for gender inclusion, members of the Women in Finance Charter, members of the Stonewall Diversity Champion programme, signatories of Business in the Community's Race at Work Charter, and an Armed Forces Covenant gold standard employer.

We have a range of employee networks focusing on gender inclusion, cultural diversity, LGBTQIA+, disability and long term health conditions (including neurodiversity), intergenerational and life stages, parents andcarers, mental wellbeing, menopause support and armed forces and veterans, all supporting you to bring your best and authentic self to work.

Join us - Let's Care for Tomorrow.

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