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Fleet Operations Director
4 months ago
Job Family: Customer Services
Req ID: 418469
Fleet Operations Director | Customer Service - Rolling Stock
To solve the biggest challenges of our time, we need bright minds with the ambition to make the impossible possible. Siemens is your place to thrive, challenge the status quo, make a difference, and grow in a team of innovators who share your passion for tech. Are you in?
We are currently recruiting for a Fleet Operations Director to join us in Customer Service Rolling Stock. Working with the Customer Service Operations Director, you will lead a rail maintenance service organisation of approximately 250 employees across a number of Siemens rolling stock service sites to achieve contractual service levels (safety, performance, reliability) for multiple train operating companies, meeting contractual (ROSCO) asset owner requirements/standards within the Rail Industry.
You will be accountable for the financial performance of large contracts ensuring fleets are fully compliant with all mandatory rail regulations, customers' safety management systems and Siemens policies. You will be responsible for driving business improvements through strong leadership, continuous improvement techniques, strategic planning and successfully collaborating with key customers and partners.
You'll make an impact by
- Implementing and delivering the rolling stock business strategy, measuring and communicating achievements and business plan through regular reviews; implementing strategic operational efficiency/productivity opportunities to increase margin and meet anticipated customer service needs.
- Engaging with Rolling Stock HQ Engineering Organisation and Siemens AG for both reactive and proactive fleet improvements. Establishing budgets, short- and long-range objectives and criteria for monitoring progress and measuring success.
- Customer relationship management and continually improving customer satisfaction.
- Driving process optimisation and continuous improvement to meet efficiency targets.
- Facilitating growth and financial targets with chosen business partners, generating new leads and incremental project/programme work with existing customers.
- Ensuring contractual requirements are met, whilst proactively negotiating ongoing opportunities with customers on each of the projects.
- Responsible for the resolution of major incidents and contractual issues to maintain operational performance targets.
Your success will be grounded by
- Experience in a general or engineering management role with strong people leadership skills.
- Building successful customer relationships built on trust.
- Confident in contract negotiation, risk assessment and process management.
- Understanding of corporate governance e.g. SOX, H&S, Legislation, Regulation
- Knowledge and experience in business improvement techniques
You'll benefit from
Our compensation package includes a competitive salary, company bonus, holiday allowance and pension. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you
Create a better #TomorrowWithUs
We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.
At Siemens we value work life balance and flexible working is something we offer and actively promote across our business. Take a look at David's story ) to find out more.
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