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Customer Finance Assistant

2 months ago

Swindon, Swindon, United Kingdom Oak Furniture Land Group Full time
Job Type:

Permanent

Job Sector:

Customer Service

Region:

South West

Location:

Swindon

Salary:

£24,900 to £24,900 per annum

Salary Description:

Up to UKP 24900 per year

Posted:

08/07/2024

Recruiter:

Oak Furniture Land Group

Job Ref:

MP



We have an opportunity for a Customer Finance Administrator to join our Finance team in Swindon.

The Customer Finance team are responsible for managing all finance related queries within the business. This includes managing approved and unapproved finance orders created by customers either online, through telesales agents or a salesperson in the showroom. We process between 1,500 – 2,000 emails every week and handle between (500 – 700) inbound and Outbound calls per week.
We can offer hybrid working with 3 days in the office and 2 at home. The hours are Monday to Friday 9am till 6pm. You will also need to be able to work a weekend (1 in 5 weeks). You will receive 2 days off during the week if you work over a weekend.

Key Responsibilities:

Dealing with calls from customers and helping them to complete online and telesales finance orders.
Complete finance agreements and finance administration duties.
Review the outliers reports for payments, process refunds and cancellations of finance agreement with all finance partners.
Assist in the reconciliation of delivered orders to payments requested and investigation of any differences.
Manage Showroom finance agreements through to conclusion including customers amending for increase and decrease in spend to ensure that the customer enjoys a quick, easy and streamlined process throughout.
Managing and maintaining the expired finance reports and actions
Review and reconcile Overpaid & underpaid report and resolve any outliers.
Processing Change of delivery address & customer deferral of payment requests
Dealing with finance queries and process questions from internal department
Responding to emails from customers, showrooms, customer services, telesales, and our finance partners.

Skills and experience:

Previous experience in a Customer Service environment
Exceptional communication skills, both verbal and written
Strong problem solving skills
Highly organised, ability to prioritise work and work well under pressure in a result driven environment.
High level of accuracy and attention to detail
A good understanding of finance and consumer finance product are desirable but not essential

Benefits:

Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation
Life assurance: free cover of a minimum of two times your annual salary up to the age of 65
28 days holiday (including bank holidays)
Birthday: an additional day off for you to celebrate your birthday
Pension: 4% employee contribution matched by the company
Health and wellbeing: great discounts on local gym memberships
Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services
My Rewards Programme: offers discounts on everything from restaurants and supermarkets, to entertainment and holidays
Free on-site parking