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Payments Executive

3 months ago

London, Greater London, United Kingdom CMC Markets Full time
We are looking for an additional Payments Executive to work within the Payments Team, within the Business Operations Department. The role reports to the Payments Operations Manager and is an excellent opportunity for anyone wishing to expand their knowledge and experience of payments working with multiple banks and service providers.

The team works closely with Client and Broker Services teams, the wider Business Operations team, Financial Crime Team (FCT), Trading Applications Support (TAS), Treasury, Finance, Client Money team and supports Payment Teams in the other regions. The role will consist of communication across all of these teams as well as close communication with our Payments Business Analyst to encourage positive change and enhancements to the team's daily processes.

Responsibilities:
  • Process and monitor incoming and outgoing payment transactions accurately, timeously and with awareness of cut off times for the respective countries and payment types. Some of the countries where our banks are situated include UK, Germany, Canada, UAE, Norway, Poland and Australia The predominant payment types include bank, card and wallet transfer.
  • BACS direct debit processing, reporting, and messaging
  • Work closely with the wider Business Operations Team to ensure payments are authorised within the above cut off times.
  • Where necessary investigate and assist with resolving payment queries ensuring we put the customer's best interests first.
  • Liaise with various banks and payment service providers as required, for example contacting the bank if there is insufficient information on an incoming payment or if a beneficiary is claiming non-receipt of an outgoing payment
  • Ensure all correspondence in connection with customers is recorded in the Client Relationship Management system (CRM)
  • Work closely with Reconciliation's team to investigate and resolve outstanding breaks daily
  • Work closely with the Treasury, Finance and Client Money teams to monitor cash balances and request/process account funding
  • Maintain personal and professional development to meet the changing demands of the role, including all relevant regulatory and legislative training for example, Global Data Protection Regulations (GDPR) and Anti Money Laundering (AML).
  • Work shifts, as required, to cover the opening hours of the Payments Team based in the UK, which are 07:00- 18:00.
  • Investigate and fix straight through processing exceptions, manually intervening in automated processes as required
  • Raise any system incidents that occur to the Trading Application Support Team (TAS) and follow up continuously until the issue is resolved. Escalate incidents to the Payments Operations Manager as required
  • Contribute change suggestions and assist with user acceptance testing to move system and process improvements into business as usual for the team
  • Assist with reporting relating to volumes, charges etc. on behalf of the Payments team as required
  • Undertake such other duties, as may reasonably be required and which is consistent with the general level of responsibility of this role.
    Key Skills & Experience
    • Previous Payments experience
    • Strong knowledge and experience of BACS direct debits from a service user's perspective
    • A good understanding of UK and European Payment types, online banking platforms and payment service providers such as wallets and cards
    • Experience working in a role requiring problem solving and an ability to work under pressure in a fast paced environment
    • Strong knowledge of Excel and working knowledge of Word (preferable)
    • Pays attention to detail
    • Client focused
    • Strong communication skills
    • Ambition to strive and progress
    • Enthusiastic learner who takes pride in delivering a high standard of work
    • Ability to work under own initiative and collaboratively within a team
    • Analytical approach to the role with the ability to investigate issues from cause to resolution
    • Must have strong organizational and prioritisation skills
      CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.