Boutique Manager, Bluewater Shopping Center

4 weeks ago

Greenhithe, Kent, United Kingdom TAG HEUER Full time
Position

Job Profile: Boutique Manager

Location: NEW* Boutique, Bluewater

Compensation: Salary + Commission, Private healthcare, pension, life cover, holiday allotment, uniform allotment, exclusive staff sales, and continuous learning opportunities.

At TAG Heuer and as a member of LVMH Watches & Jewellery division, you will have the opportunity to work with some the most iconic luxury timepieces in the world and play a key role in crafting an unforgettable experience for our clients. You will have access to exclusive training and development opportunities to empower you and feed a curiosity and growth mindset.

We encourage people of all backgrounds and abilities to apply. TAG Heuer is committed to equal opportunities, we foster and embrace diversity and inclusion within our teams.

LVMH offer and support a variety of Employee Resource Groups including but not limited to: EllesVMH (community for empowering women), LVMHPride (community for inclusivity and awareness for our LGBTQ employees), LEAD (community for empowerment and inclusivity for LVMH Employees of African Descent). We promote and encourage building a community within your workplace, and with that a safe space for all.

MAIN MISSIONS:

A TAG HEUER BOUTIQUE MANAGER IS...

...A PERFORMANCE-DRIVEN SALES EXPERT

Plays an active role on the sales floor, increasing boutique sales and achieving the objectives Analyzes the store's retail performance KPIs (traffic, conversion, sales in volume and value, ASP, mix of sales...), identifies business opportunities and establishes 360° action plans to tackle them Stays updated on the watch industry and local market competitive environment ... A TEAM LEADER

Sets individual and collective objectives, follows the performance, and realizes reviews of the team members Shadows and supports the team members on the floor, provides immediate feedback, develops them in their current roles Ensures team's motivation and cohesion while promoting a positive, inclusive and supportive work environment Identifies and hires new team members ... A TAG HEUER AMBASSADOR

Ensures an outstanding service is offered to all visitors in store Embodies the Tag Heuer's brand values and acts as a passionate Brand Ambassador in and outside the boutique, especially at events Ensures that grooming, attitudes, and Visual Merchandising meet luxury standards and internal guidelines Proactively networks and connects with local people of influence ... A CLIENT DEVELOPMENT SPECIALIST

Leads the team to develop long-term relationships with clients Sets and follows collective and individual clienteling objectives (number of outreaches, appointments, sales from appointments...) Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business Plans events in line with brand strategy and guidelines, coordinates all stakeholders and assesses the ROI ... AN OPERATIONS EXCELLENCE SUPERVISOR

Oversees the boutique operational processes, front and back, in line with internal guidelines: inventory, cash, security, store opening and closing, etc. Ensures compliance with internal control policy Supervises the store expenses and maintenance Profile

PROFILE REQUIRED

Management experience in a luxury retail environment Creative business driver, results-oriented Excellent interpersonal, communication and presentation skills Inspirational leader, able to coach and develop a high-performing team Client-centric mindset, focused on recruiting new clients and growing the active client base Agile manager, able to multi-task in a fast-paced environment and work in various roles depending on business needs

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