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Senior Sales Associate, Bluewater Shopping Center

4 months ago

Greenhithe Kent, United Kingdom TAG HEUER Full time

Position

Job Profile: Boutique Manager

Location: NEW* Boutique, Bluewater

Compensation: Salary + Commission, Private healthcare, pension, life cover, holiday allotment, uniform allotment, exclusive staff sales, and continuous learning opportunities.

At TAG Heuer and as a member of LVMH Watches & Jewellery division, you will have the opportunity to work with some the most iconic luxury timepieces in the world and play a key role in crafting an unforgettable experience for our clients. You will have access to exclusive training and development opportunities to empower you and feed a curiosity and growth mindset.

We encourage people of all backgrounds and abilities to apply. TAG Heuer is committed to equal opportunities, we foster and embrace diversity and inclusion within our teams.

LVMH offer and support a variety of Employee Resource Groups including but not limited to: EllesVMH (community for empowering women), LVMHPride (community for inclusivity and awareness for our LGBTQ employees), LEAD (community for empowerment and inclusivity for LVMH Employees of African Descent). We promote and encourage building a community within your workplace, and with that a safe space for all.

A TAG HEUER SENIOR CLIENT ADVISOR IS...

...A PERFORMANCE-DRIVEN SALESPERSON WHO CONSISTENTLTY SEEKS TO ACHIEVE SALES TARGETS THROUGH SELLING TECHNIQUES & COLLABORATION

  • Is a key turnover contributor increasing boutique sales and achieving specific sales targets with consistency by working on his/her own retail KPIs , always delivering memorable experiences & services in store
  • Actively shows his/her ability and willingness to support & coach other team members on the floor
  • Nurtures the teams with watch industry and local market competitive environment knowledge
  • Promotes all TAG Heuer touchpoints (e-commerce, care, boutiques...) to deliver an outstanding experience
  • Propose new ideas to develop sales (VM, Product Assortment, trainings, events, ...), through operational action plans
...A CLIENT DEVELOPMENT SPECIALIST WHO LEVERAGES ALL AVAILABLE RESOURCES TO BUILD LONG-LASTING PERSONAL CONNECTIONS WITH CLIENTS

  • Embodies TAG Heuer's brand DNA and acts as a passionate Brand Ambassador in and outside the boutique , especially at events
  • Is creative and thinks beyond individual clienteling objectives (number of outreaches, appointments, sales from appointments...) in a consistent way, leveraging all the tools provided
  • Secures qualitative client data collection to build personalized client strategies to grow the business and shares the best practices with the rest of the team
  • Leverages the brand story & DNA in an inspiring way, as well as advantages and technical details, to build trust and long-lasting relationships
...AN ACTIVE CONTRIBUTOR TO OPERATIONS EXCELLENCE WHO RESPECTS RETAIL & ADMINISTRATIVE PROCESSES ON THE FLOOR

  • Contributes to all daily processes under the supervision of the Boutique management (inventory, cash, security, store opening and closing...) with full autonomy and agility
  • Leverages properly all tools (CEGID, Salesforce) and performs VM
  • Is proficient in Aftersales operations until the return of the watch, and proactively acts as a problem solver for complex cases
  • Respects and promotes the brand identity, Group values and corporate guidelines with positivity and inclusiveness
  • Is a key contributor to maintain a high level of store maintenance and provides improvement recommendations
  • Ensures compliance with internal control policies
  • Applies rigorously all guidelines related to grooming, attitudes , and Visual Merchandising (window animation, product presentation, catalogues...)
Profile

HARD SKILLS

  • Knowledge of luxury retail environment
  • Knowledge / passion for watches, new trends in lifestyle, new technologies and sports
  • Selling skills : client discovery, product presentation, storytelling, upselling, handling of objections, sales closing, etc.
  • Understanding of sales KPIs: traffic, conversion, sales in volume and value, ASP, mix of sales...
  • Knowledge of Client and Clienteling KPIs
  • Knowledge of / interest for Brand DNA, history & collections
SOFT SKILLS

  • Client-centric mindset, focused on recruiting new clients and growing the active client base, nurturing long term relationship with clients
  • Open minded, excellent interpersonal and communication skills
  • Energetic, self-motivated, action and results-oriented
  • Self-starter, able to work effectively in a fast-paced and dynamic environment
  • Adaptable to changes, flexible, able to bring up new ideas and solutions
  • Team spirit, integrity and transparency
  • Ability to represent the Maison in & outside the store , great presentation skills
  • Digitally savvy , fast learner and rigorous
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