Assistant Boutique Manager, Bluewater Shopping Center
3 weeks ago
Job Profile: Assistant Boutique Manager
Location: NEW* Boutique, Bluewater
Compensation: Salary + Commission, Private healthcare, pension, life cover, holiday allotment, uniform allotment, exclusive staff sales, and continuous learning opportunities.
At TAG Heuer and as a member of LVMH Watches & Jewellery division, you will have the opportunity to work with some the most iconic luxury timepieces in the world and play a key role in crafting an unforgettable experience for our clients. You will have access to exclusive training and development opportunities to empower you and feed a curiosity and growth mindset.
We encourage people of all backgrounds and abilities to apply. TAG Heuer is committed to equal opportunities, we foster and embrace diversity and inclusion within our teams.
LVMH offer and support a variety of Employee Resource Groups including but not limited to: EllesVMH (community for empowering women), LVMHPride (community for inclusivity and awareness for our LGBTQ employees), LEAD (community for empowerment and inclusivity for LVMH Employees of African Descent). We promote and encourage building a community within your workplace, and with that a safe space for all.
MAIN MISSIONS:
A TAG HEUER ASSISTANT BOUTIQUE MANAGER IS...
...A PERFORMANCE-DRIVEN SALES EXPERT
Plays an active role on the sales floor, increasing boutique sales and achieving the objectives Analyzes the store's retail performance KPIs (traffic, conversion, sales in volume and value, ASP, mix of sales...), identifies business opportunities and establishes 360° action plans to tackle them Stays updated on the watch industry and local market competitive environment Takes full responsibility of Boutique's performance on all aspects in the absence of the Boutique Manager ... A TEAM LEADER
Ensures team's motivation and cohesion to reach the Boutique's goals Acts as a point of contact for both teams and boutique / Market management, and as a privileged interface between both when necessary Ensures strong presence on the shopfloor to support and coach the team members on the floor, provides feedback, develops them in their current roles Promotes a positive, inclusive, and supportive work environment in line with group's values Contributes to the successful onboarding of newcomers Acts as Team leader in the absence of the Boutique Manager ... A TAG HEUER AMBASSADOR
Ensures an outstanding service is offered to all visitors in store Embodies the Tag Heuer's brand values and acts as a passionate Brand Ambassador in and outside the boutique, especially at events Ensures that grooming, attitudes, and Visual Merchandising meet luxury standards and internal guidelines Defines proactively grooming, attitudes, and Visual Merchandising in line with luxury standards and internal guidelines ... A CLIENT DEVELOPMENT SPECIALIST
Leads the team to develop long-term relationships with clients Sets and follows collective and individual clienteling objectives (number of outreaches, appointments, sales from appointments...) Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business Plans events in line with brand strategy and guidelines ... AN OPERATIONS EXCELLENCE SUPERVISOR
Oversees the boutique operational processes, front and back, in line with internal guidelines: inventory, cash, security, store opening and closing, etc. Ensures compliance with internal control policy Supervises the store expenses and maintenance Shows proactivity to challenge and improve processes Profile
HARD SKILLS
Management experience in a luxury retail environment Mastery of selling skills Mastery of sales KPIs Knowledge of Brand DNA & history Knowledge of Brand Collections SOFT SKILLS
Creative business driver, results-oriented Client-centric mindset, focused on recruiting new clients and growing the active client base Excellent interpersonal and communication skills Able to effectively lead a team, able to coach and develop a high-performing team Agile manager, able to multi-task in a fast-paced environment Flexibility, fast learner Autonomy, sense of ownership Pragmatism and resilience
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