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Manager

3 months ago

York, York City, United Kingdom MCARTHURGLEN Full time

JOIN US
BUBBLE CITEA is a locally renowned bubble tea brand. We aim to keep our core value of high-quality drinks, outstanding customer service, cleanliness and hygiene.

We are looking for those who love customer service to join our bubble tea family and deliver excellent customer experiences to ensure high level of customer satisfaction.

Lastly, creating a family environment within the workplace is one of our key values, so our customers and employees are extremely valuable to us.

To show how much we value our employees, we focus and invest on your career development and promotion. So, if you are looking for a career and not just a job, you are in the right place

OUR MISSION
Continuously innovate, improve our services and products to create the most memorable and happy experience for our precious customers

WE ARE LOOKING FOR
Store Manager

YOU WILL BE
Delivering excellent customer service to ensure high levels of customer satisfaction

Managing, overseeing shop operations and ensuring efficiency and profitability in all daily operations of the store.

Conducting HR duties i.e. recruiting, hiring, training and firing responsibilities

Ensuring the team are continuously motivated and working together

Undertaking store administration duties, setting sales quotas and KPIs, performance management and managing sales and financial reports

Liaising and working with various departments i.e. HR, Operations, Warehouse and Marketing

Protecting employees and customers by ensuring the company regulatory policies and daily guidelines of the store i.e. food safety and sanitation regulations are strictly followed and ensuring the store is clean and presentable

Monitoring inventory levels and ordering new items

Scheduling and managing the rota, ensuring there are enough manpower

Ensuring the quality standards in customer service and health and safety are maintained

Maintain the stability and reputation of the store

Develop a passionate working environment and help our bubble baristas to constantly grow and improve

Build, develop and maintain a high performing team

Responding to customer complaints/concerns in a professional manner

Training and educating your team on making drink processes and policies

Managing and creating content for TikTok in your branch

Completing reasonable tasks assigned by the company