Ward Clerk, WRH

Job summary

An opportunity to join the Surgical Same Day Emergency Care Unit as a ward clerk . The unit receives patients from multiple sources whose care can be managed without an overnight admission to hospital. The unit is currently open between 8am and 8pm Monday to Saturday, and will eventually be a 7 day service.

The post holder would need to provide a courteous, efficient and professional ward clerk service, making a valuable contribution to support patient care from the time of admission, transfer or discharge. The successful candidate would be the first contact point for all visitors and members of the multi-professional team so good interpersonal skills are essential.

We are looking for a well organized, enthusiastic individual to work within our dynamic team. You will need to be able to work flexibly and apply a methodical approach to a varying workload in what can be a fast paced, pressurised environment. You should be self-motivated, have excellent communication skills and have the ability to work on your own as well as part of a busy team where the work can be deadline driven.

Previous NHS clerical experience is desirable, and administrative and keyboard skills would be an advantage. The successful candidate will need an excellent telephone manner and must be able to deal efficiently with members of the public and all disciplines of hospital staff. For further information, please contact Hannah Bourne, Surgical Advanced Clinical Practitioner

Main duties of the job

To liaise with patients, relatives and other members of the public, politely and efficiently, ensuring confidentiality and security of patient information as per Trust policy and in line with information governance standards.

To provide clerical and administrative support to the clinical an nursing staff within the surgical services.

To ensure the availability of accurate patient records and documentation as per Trust policies and procedures.

Making appointments on computerised systems in accordance with agreed policies and procedures, filing of notes and inputting data required for audits.

Use of manual and computerised systems including PAS, Bluespier, Sunrise and Patient First.

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:
Best services for local peopleBest experience of care and best outcomes for our patientsBest use of resourcesBest people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Job description

Job responsibilities

JOB TITLE:WARD CLERKBAND:BAND 2REPORTS TO:WARD / DEPARTMENT MANAGERACCOUNTABLE TO:WARD / DEPARTMENT MANAGER / MATRONWorking RelationshipsInternal: Consultants and junior medical staff, Nurse Practitioners, other hospital staff both within the department and outside, other healthcare professionals, medical secretaries, health records staff, PALS.External: GP surgeries, other hospitals, patients and relatives / carersRisk AssessmentThis post involves handling medical notes and VDU work. Individuals may be exposed to violence and aggression.Job SummaryThe post holder will provide a comprehensive administrative/receptionist service to the department. This will include making appointments on computerised systems in accordance with agreed policies and procedures, filing of notes and inputting data required for audits.Key ResponsibilitiesUse of manual and computerised systems including PAS, Bluespier, EZ notes, Sunrise to:Maintain and check patient registration details and demographic informationRetrieve patient informationRecord the issue and receipt of records on the PAS case note tracking systemTo check EZ notes and ensure they are available for planned TCIsMaintain patient EZnotes folders by:Filing reports / correspondence / forms etc in an ordered manner, to facilitate the efficient retrieval of such documentation on request.Repairing case notes foldersMaking up new folders, registering patientsOrdering stationary suppliers when requiredInputting date for audits

Job description
Job responsibilities

JOB TITLE:WARD CLERKBAND:BAND 2REPORTS TO:WARD / DEPARTMENT MANAGERACCOUNTABLE TO:WARD / DEPARTMENT MANAGER / MATRONWorking RelationshipsInternal: Consultants and junior medical staff, Nurse Practitioners, other hospital staff both within the department and outside, other healthcare professionals, medical secretaries, health records staff, PALS.External: GP surgeries, other hospitals, patients and relatives / carersRisk AssessmentThis post involves handling medical notes and VDU work. Individuals may be exposed to violence and aggression.Job SummaryThe post holder will provide a comprehensive administrative/receptionist service to the department. This will include making appointments on computerised systems in accordance with agreed policies and procedures, filing of notes and inputting data required for audits.Key ResponsibilitiesUse of manual and computerised systems including PAS, Bluespier, EZ notes, Sunrise to:Maintain and check patient registration details and demographic informationRetrieve patient informationRecord the issue and receipt of records on the PAS case note tracking systemTo check EZ notes and ensure they are available for planned TCIsMaintain patient EZnotes folders by:Filing reports / correspondence / forms etc in an ordered manner, to facilitate the efficient retrieval of such documentation on request.Repairing case notes foldersMaking up new folders, registering patientsOrdering stationary suppliers when requiredInputting date for audits

Person Specification

Experience

Essential

None required - training will be given Desirable

Previous clerical/reception experience within a hospital or NHS setting Skills/Knowledege

Essential

Good organisation/time management skills Good communication skills when dealing with members of the public Ability to work as part of a ward team and on own initiative Basic numeracy Good clear handwriting Basic IT skills Desirable

Experience using internal IT systems, such as PAS, CLIP, Bluespier, Sunrise and ICE Qualifications

Essential

Basic standard of second/comprehensive education Desirable

Any recognised typing qualifications Personal Qualities

Essential

Ability to work as a team Ability to liaise with other departments/areas/teams Ability to work to deadlines Awareness of self presentation suitable for the workplace -Flexibility Other Requirements

Essential

Understanding the importance of confidentiality Willingness to undertake further training Desirable

Awareness of health and safety
Person Specification
Experience

Essential

None required - training will be given Desirable

Previous clerical/reception experience within a hospital or NHS setting Skills/Knowledege

Essential

Good organisation/time management skills Good communication skills when dealing with members of the public Ability to work as part of a ward team and on own initiative Basic numeracy Good clear handwriting Basic IT skills Desirable

Experience using internal IT systems, such as PAS, CLIP, Bluespier, Sunrise and ICE Qualifications

Essential

Basic standard of second/comprehensive education Desirable

Any recognised typing qualifications Personal Qualities

Essential

Ability to work as a team Ability to liaise with other departments/areas/teams Ability to work to deadlines Awareness of self presentation suitable for the workplace -Flexibility Other Requirements

Essential

Understanding the importance of confidentiality Willingness to undertake further training Desirable

Awareness of health and safety
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust
Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

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