Member Experience Manager

3 weeks ago

London, Greater London, United Kingdom Industrious Full time

About the Company:

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We're looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We're excited about having a meaningful impact on people's workplace experience.

Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

To learn more, visit

About the Role:

Our Member Experience Managers are the go-to problem solvers, momentum drivers, and experience creators for our members. You're the connector and the person everyone knows. As the manager of your own location you rely heavily on your business sense to organize all the details and communications to ensure a smooth operation. You can hold your own when speaking with a CEO because anything you don't know, you're comfortable asking. Your drive makes you excited to connect with the broader business community. You're proud to represent Industrious in your local market and actively identify potential members so that you can deliver them an exceptional day at work. Your genuine curiosity makes you successful at our consultative sales approach by uncovering and solving people's needs. You pull together the most remarkable events and love the hard work it takes behind the scenes to make it happen. You love to help.

Industrious helps companies of all sizes find their office home so that they can do their best work. Our team is rewriting the book on productivity by creating a new workplace experience.

We are Industrious.

Extraordinary is no ordinary achievement. We'll only make this dream happen with a team of considerate collaborators who don't think inside the box. In fact, we don't even see one. Come join our team.

In a year you'll know you're successful if:

You can confidently identify companies' most important needs, enjoy being their tour guide, and deliver impactful solutions to them

You know what your community loves and pull together programming that they enjoy and are proud of (they even instagram about it)

You're a great fit for this role if:

No member request is too big or too small for you to handle

You're energized by people and work well in a team

Your attention to detail is something people comment on

You're resilient. You know growth only comes from embracing challenging and unpredictable days

You're willing to get your hands dirty one minute and think big picture the next

Industrious in the News:

The Great Room by Industrious launches first Australian Coworking space in Sydney

What Makes a Good Flex Space Location: Industrious' CEO Weighs In

Why Are Remote Corporate Workers Having More Fun? Co-Working Spaces

Instacart unveils coworking space tie-up

  • Customer Experience Manager

    2 weeks ago

    London, Greater London, United Kingdom Sephora United Kingdom Full time

    Position Customer Experience Manager - Newcastle Profile At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty...

  • Board Member

    3 weeks ago

    London, Greater London, United Kingdom The Osteopathic Foundation Full time

    For over seventy years the Osteopathic Foundation (initially the Osteopathic Education Foundation) has been supporting osteopathic education, research, and development. We fund research and education activities through our grant-giving programmes. Since 2000, we have distributed over £1 million of support to advance osteopathic practice for public...

  • Fitness Experience

    5 days ago

    London, Greater London, United Kingdom Fitness First Full time

    Fitness Experience - Clapham Junction Station Club, London Fitness Experience Do you have a passion for fitness? Are you looking for a career in fitness? – Let's work (out) together Here at Fitness First we are on the lookout for a new team member who has the hunger and drive for all things fitness. We are keen to hear from you if you are looking to...

  • Services & Experience Manager

    2 weeks ago

    London, Greater London, United Kingdom SEPHORA Full time

    At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. We are united by...

  • Judicial Member

    2 weeks ago

    London, Greater London, United Kingdom Cabinet Office - Office of the Parliamentary Counsel Full time

    Senior Salaries Review Body - Judicial Member£300 per dayc40 days per annumThis is a fantastic opportunity to become a Judicial Member of the Senior Salaries Review Body (SSRB).Established in May 1971, the SSRB is renowned for its role as a respected pay review body. Currently, the SSRB is addressing various challenges such as potential impacts of defense...

  • Club Head of Exercise Experience

    2 months ago

    London, Greater London, United Kingdom Virgin Active Full time

    Club Head of Exercise Experience - Bank, LondonHere at Virgin Active we can't get enough of inspiring our members to live an active life, delivering amazing fitness experiences and service throughout our clubs. To do this, we recruit the very best Heads of Exercise Experience to own our fitness exercise experience journey, leading our Fitness, Personal...

  • Senior Director, Member Engagement

    5 days ago

    London, Greater London, United Kingdom McKesson Full time

    ClarusONE Sourcing Services, LLP, provides strategic generic pharmaceutical services for both Walmart Stores, Inc. and McKesson Corporation. Its' mission is to enable access to affordable medicines, which it has successfully been doing since its inception in 2016.ClarusONE is a joint venture between Walmart and McKesson, two of the top 10 biggest...

  • Client Experience Manager

    5 days ago

    London, Greater London, United Kingdom Landmark Ltd Full time

    Client Experience Manager (CEM)DEPARTMENT:Building - OperationsREPORTS TO:Area General ManagerDIRECT REPORTS:Assistant CEM, Client Experience AssistantsBUDGET RESPONSIBILITY:YesLOCATION:LondonSummaryYou will be responsible for delivering incredible client experience in your building. Responsible for achieving target EBITDA through P&L management, leading...

  • Customer Experience Manager

    1 month ago

    London, Greater London, United Kingdom M&G plc Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...

  • User Experience Manager

    6 days ago

    London, Greater London, United Kingdom King's College London Full time

    Campus / Location: Strand CampusAbout King's:The King's community is dedicated to the service of society. King's Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an...

  • Event & Experience Manager at

    3 weeks ago

    London, Greater London, United Kingdom Private Equity Insights Full time

    Event & Experience Manager at Private Equity InsightsPrivate Equity Insights (part of United Media, ) is the world's leading Private Equity community. We connect and develop more than 240,000 investment professionals across the world, through our platforms, which include conferences, webinars, magazines, and news reports.The objective of the roleManage the...

  • Group Committee Member

    1 month ago

    London, Greater London, United Kingdom Page Executive Full time

    About Our Client The Riverside Housing Group Limited is a group of complementary businesses with a charitable housing association at its core all driven by a clear social purpose. The Group has three key business streams around Social Housing, Care & Support, and Home Ownership. They manage approximately 77,000 homes and are present in 176 Local Authorities....

  • Workplace Experience Coordinator

    1 week ago

    London, Greater London, United Kingdom Match Group Full time

    Match Group, through its portfolio companies, is a leading provider of dating services available globally. Our portfolio of brands includes Tinder, Hinge, Meetic, Match, OkCupid, PlentyOfFish, plus a number of other brands, each designed to power and inspire meaningful connections.The Match Group PREWF Team — encompassing Protect, Real Estate, Events,...

  • Client Experience Ambassador- Selfridges

    5 days ago

    London, Greater London, United Kingdom TIFFANY & CO Full time

    Welcome our clientele and orchestrate the traffic flowBe an effective brand ambassador, ensuring clients are warmly welcomed, assisted, connected to the appropriate team member and have a memorable experience commensurate with the Tiffany brand. Assist and interact with clients in a warm and courteous manner, helping to create luxury experiences that...

  • Team Member

    5 days ago

    London, Greater London, United Kingdom Wafflemeister Full time

    We are looking for fun and passionate people to work as FULL TIME Team members for our Oxford Street branch. Wafflemeister serves great tasting, high quality waffles, thick shakes and gelato We bake our Liege waffles in store every day to deliver our customers a wonderful and authentic waffle experience. Also our thick shakes are made to order and our gelato...

  • Front of House Team Member

    5 days ago

    London, Greater London, United Kingdom Nuffield Health Full time

    Front of House Team MemberBarbican Fitness and Wellbeing Gym | Permanent | Full-Time£26,000 per annum40 hours per week Making a great first impression is really important. That's why we need the right person to join us and help greet our members and visitors to the club. What matters is that you have both the confidence and empathy to provide excellent...

  • Bar Team Member

    5 days ago

    London, Greater London, United Kingdom The Chapter Collection Full time

    Bar Team Member - Greater London Location- Marquis Of Westminster Are you a great team player? You don't need any experience to join as a Bar Team Member as we will teach you the rest. We want you to be able to connect with the team and deliver a great experience to our guests. Can you...Welcome and engage every guest Prepare and serve our high-quality food...

  • Community Experience Manager, London

    5 hours ago

    London, Greater London, United Kingdom Facebook Full time

    Meta is seeking a CX Manager for its London site. This person will design and implement strategy and programs, execute best-in-class communications, and effectively maintain and improve a dynamic, fast-paced, and site culture.This role will be pivotal to contributing to and delivering on the London site culture, providing strategic direction on office...

  • Independent Committee Member

    1 month ago

    London, Greater London, United Kingdom NHS Resolution Full time

    Job summaryNHS Resolution is seeking to make a key appointment to our Reserving and Pricing Committee (RPC) to sit alongside existing members who comprise members of the executive committee, and a non-executive director.Main duties of the jobNHS Resolutions Reserving and Pricing Committee (RPC) supports the Chief Executive in their role of Accounting Officer...

  • Bar Team Member

    5 days ago

    London, Greater London, United Kingdom The Chapter Collection Full time

    Bar Team Member - Greater London Location- Marquis Of WestminsterAre you a great team player? You don't need any experience to join as a Bar Team Member as we will teach you the rest. We want you to be able to connect with the team and deliver a great experience to our guests. Can you...Welcome and engage every guest Prepare and serve our high-quality food...