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Client Experience Ambassador- Selfridges
4 months ago
Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted, connected to the appropriate team member and have a memorable experience commensurate with the Tiffany brand. Assist and interact with clients in a warm and courteous manner, helping to create luxury experiences that positively impact both sales and service. Engage with clients and share Tiffany and Co. history, product introductions and service offerings. Utilize storytelling and conversation to discern client needs, partnering them with the appropriate sales professional to achieve sales goals. Efficiently manage all the traffic both walking and appointment as well as communicate wait times to clients. Escalate any issues to the appropriate boutique team member or management. Support Client Experience Operations
Support all hospitality and selling events, ensuring that all areas are stocked and clean. Assist sales team with boxing and wrapping items, replenishing and gifting supplies, keeping all sales floor areas neat and organized. Assist with store projects as needed (quick services support, stock replenishment) Support Company Initiatives and demonstrate agility when it comes to navigate changes Knowledge & Compliance
Develop key knowledge of the brand and products to convey Tiffany & Co. heritage and values. Safeguard Tiffany property and handle sensitive client information in strict adherence to the Record Retention Guidelines Understand and comply with Tiffany & Co. security and operational procedures (i.e. product handling etc.) Brand Ambassador
Uphold Tiffany & Co. image by always maintaining the utmost level of client experience and professional demeanor at all times Required
Client focused mentality Exceptional Verbal Communication skills Ability to work retail store hours as necessary, including nights, weekends and holidays. Organized and detail oriented Flexibility to perform different tasks based on day-to-day business needs. Ability to work with VIP Clients Organizational and time management skills Entrepreneurial, flexible and independent Possess strong commitment to fostering a team environment and collaboration Strong sense of urgency Must have authorization to work in the United Kingdom Preferred
Experience in luxury hospitality industries; restaurant, hotel, retail, Additional language skills a plus, not a requirement
