Health Care Security Operations Officer

1 month ago

Exeter, Devon, United Kingdom Royal Devon University Healthcare NHS Foundation Trust Full time

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people's own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Our values are at the heart of everything we do, click here to find out more

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.



Role Summary
  • To provide a flexible, high quality service working within the relevant legal framework to extend care and consideration to patients, staff and visitors.
  • To provide a professional and effective Security Service tailored to meet the needs of the Royal Devon University Healthcare NHS Foundation Trust.
  • To receive work requests via telephone, radio and bleep taking prompt and appropriate action in a courteous and helpful manner. In order to ensure that an effective and timely service is offered to all service users.
  • To prioritise work and direct staff accordingly to ensure that all resources are used effectively, reacting promptly to work requests from departments/wards.
  • To provide assistance to the car parking team.
  • To be responsible for monitoring and maintaining the CCTV system.
  • To maintain good order and prevent public disorder/crime on all Trust sites


About the Role

This role calls for excellent written and verbal communication skills and experience of working closely within a team to support patients, visitors and staff in the healthcare sector.

As well as responding to incidents of disorder clinically related challenging behaviour such as: Confusion, Delirium, Dementia, and Post Operation - Anaesthetic Related Delirium, are some of the situations you may be required to support. Each case will challenge you to adapt your approach and ensure that the best possible support is provided to our patients. All will require prompt and appropriate action in a courteous and helpful manner.

Experience and an understanding of the healthcare environment, supporting patients and being customer focused is essential. You will help provide a professional security service, tailored to meet the needs of the Royal Devon University Healthcare NHS Foundation Trust and will protect, advise, investigate and act within a legal framework to maintain a safe and crime free environment for patients, staff and visitors.

The security team work 24/7 365 days a year and so this role also has the potential to attract enhancements.

Working Pattern: 37.5 hours per week. Day and Night shifts, 12 hours in duration, following a rolling 4 week pattern.

Interview Date: To be confirmed.

For further information please contact: John Rowland, Deputy Security Manager on

For more information on the Job Description and Responsibilities please click the link below.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

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