Business Process Expert

2 months ago

Blantyre, South Lanarkshire, United Kingdom ScottishPower Full time

Business Process Expert

ScottishPower, Hamilton International Technology Park, Blantyre. G72 0HT

Salary from £43,080 with 10% Bonus

Flexible Working Pattern

Closing Date: Friday 2nd August 2024

Purpose

Are you ready to shape the future?

At ScottishPower, we prioritise our customers and we require your expertise to achieve operational excellence, ensuring a seamless customer experience throughout the customer journey.

Responsibilities

As Business Process Expert, you will be at the forefront of delivering operational excellence across all Backoffice operations including the successful implementation of a strong operational excellence framework.

Leading and influencing process improvement, reviewing current processes and operating procedures, you will identify opportunities for process enhancements and efficiency improvements, working closely with managers to implement new policies and procedures.

Collaborating cross functionally to foster relationships between operational teams and customer service teams, you will ensure seamless communication and alignment to optimise operational excellence.

Being responsible for developing data quality rules, implementing key performance indicators (KPIs) and ensuring the quality of data across all processes, you will collaborate with stakeholders to achieve operational excellence through documentation of data requirements, strategy and rules.

What you'll bring

Your degree in a Mathematical or Science related subject will be your foundation.

Analysing and mining data, you will manage relationships, engaging with stakeholders using your excellent numerate and analytical skills.

With proficiency in Python, SQL and Power BI which are essential for data manipulation, analysis and creating interactive dashboards, you will possess expertise at forging alliances across teams, displaying your ability to connect and bridge any visible gap.

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow. That's why our benefits include:

  • 36 days annual leave
  • Holiday purchase - perfect your work/life balance with extra annual leave
  • Share Incentive Plan and Sharesave Scheme
  • Payroll giving and charity matched funding
  • Technology Vouchers - save more and spread the cost of your technology purchases
  • Count us in - pledge to reduce carbon emissions and help fight climate change
  • Electric Vehicle Schemes - to help you transition to green/clean driving
  • Cycle to Work scheme and public transport season ticket loans
  • Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
  • Life Assurance (4x salary)
  • Access to nudge' financial wellbeing support
  • Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we're at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers .

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