Customer Success Specialist

3 weeks ago

Alderley Park, Cheshire East, United Kingdom Danaher Full time

For over 50 years, SCIEX has been developing ground breaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you'll find a rewarding role that amplifies your impact on the world and helps you realize life's potential.

SCIEX is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we're pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

Learn about the Danaher Business System which makes everything possible

The Customer Success Specialist is responsible for ensuring customer satisfaction through successful onboarding and technical training. This is an excellent opportunity to develop your own technical and professional skills, learning new applications and techniques whilst engaging with customers and SCIEX colleagues.

This position is part of the EMEAI Support Organisation and will be located in Alderley Park, UK and will require travel to customer sites. This is a customer facing role.

In this role, you will have the opportunity to:

  • Interact extensively with our customers to deliver high quality mass spectrometry and workflow training covering inhouse, onsite and remote.
  • Aid customers in their method development and troubleshooting.
  • Develop and share your expertise in SCIEX's industry leading mass spectrometry solutions.
  • Expand your own skills through frequent collaborations with Support/Sales/Service/Marketing and other teams on varied projects.
  • Efficiently manage customer onboarding cases to ensure prompt communication and timely delivery.
  • Work with Service and Support teams to track, diagnose and resolve customer issues.
  • Travel across the UK and occasionally beyond.

The essential requirements of the job include:

  • Degree/PhD in chemistry, life sciences or equivalent experience.
  • 2+ years' hands-on experience of nominal mass LC-MS/MS use, method development and troubleshooting.
  • Organisational skills – must be able to manage workload to work independently, prioritise as needed and contribute to wider team goals.
  • Excellent communication and presentation skills.
  • Willingness to travel within the UK and Europe.
  • UK driving license.

SCIEX, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at

We believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working here can provide

When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you've ever wondered what's within you, there's no better time to find out.

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