Customer Services Co-ordinator

2 weeks ago

Finsbury Park, United Kingdom Wates Full time

**We have an opportunity for a Customer Service Co-Ordinator **to join our Wates team within our responsive maintenance division. You will be working out of our London office on one of our social housing contracts leading and supporting our Customer Service team.

**Key Accountabilities will include**:

- Champion continual improvement to achieve excellent operational delivery and supply chain management
- Develop and maintain excellent customer relationships
- Manage complaints effectively to identify patterns and trends and instigate and lead on improvements of the service
- Lead a team of planners and administrators to maximise productivity, efficiencies and effectiveness ensuring that team adhere to company policies and procedures
- Support the Contract Lead to deliver a quality, customer focussed, profitable and safe business

**We are looking for** a Co-ordinator with experience managing scheduling and/or administrative teams in the maintenance sector as well as an advanced skill level in Microsoft Excel and Word. This role could also be suitable for an experienced Scheduler seeking to take the next step in their career overseeing and leading a team.

**To be successful in this role **you will be a strong communicator with drive and determination to deliver high quality customer service as well as solid management skills to motivate and develop a team.

Wates Group is one of the largest, and most successful family-owned private construction, development, and property services companies in the UK. We are building a place to work where everyone belongs, by one small act of inclusion at a time. We celebrate difference and welcome diversity.

As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.

The Wates Group are committed to three ambitious environmental targets for 2025: Zero Waste, and Zero Carbon, from our operations and Positive Nature Enhancement. Wates are pushing to take a leading role in reducing our industry’s environmental impact.

PLACEHOLDER

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