IT Change Specialist

3 weeks ago

Birmingham Business Park, United Kingdom Jenrick Commercial Full time

IT Change Specialist - Birmingham or Remote Working - £33,000 - £35,000 PA Plus Benefits Package

As an IT Change Specialist within this fast paced & highly successful FinTech corporate, you will work closely with the Change Manager to review, assess and manage IT Change Requests through to successful Release & implementation.

The role is offered as a permanent role with full remote working with the IT Change Specialist typically only required to attend their Birmingham office once or twice a quarter for meetings.

The IT Change Specialist will support the management of the change process and procedures, working with colleagues across all business areas with their IT Change requests and supporting the Change Manager in ensuring that all change activities relating tothe production environments are fully documented, scheduled and ensure the change management process has been adhered to.

For those that have an interest, there will on occasions, be opportunities to get involved with IT Release work too.

**Responsibilities Include**:
Assessing, analysing, developing, documentation and implementing changes based on requests for change.

Supporting the management of IT changes through their lifecycle, from submission to completion and closure of the change requests

Providing the IT Change Manger with documentation of Post Implementation Reviews for all changes, including lessons learnt for review and sign off

Supporting the IT Change Manager in coordinating changes across the business, ensuring correct procedures are followed and changes are accurately recorded, scheduled and controlled

Providing the IT Change Manger with initial priority and impact of changes being raised and supporting the Change Manager in coordinating change approvals, liaising between both approvers and initiators

Support the Change Manager in preparing and distributing regular reports and analysis

Proactively checking the status of changes and liaising with all areas within the business to progress requests, checking status and chasing information where necessary throughout the Change lifecycle

Continually monitor the designated change queue in Service Desk

To act as a focal point on a day to day basis for all change management issues & enquiries

Where necessary, prepare documentation (including reports, agendas and minutes) for the Change Advisory Board (CAB)

Chair regular and ad-hoc meetings including CAB's and prepare presentations if required

Promoting and adhering to ITIL guidelines, best practices and documentation, ensuring colleagues are following the guidelines

Collecting and using feedback from customers and stakeholders to help measure effectiveness of stakeholder management.

Using appropriate methods and tools in the development, maintenance, control and distribution of quality and environmental standards. Making technical changes to quality and environmental standards according to documented procedures.

**Preferred Skills & Experience**:
Previous experience within an IT Change role or function

ITIL qualified to Foundation Level is preferred or significant experience working in a similar role in an ITIL environment

Demonstrable knowledge of ITIL standards

Good verbal and written communication skills

The ability to spot change improvements and action them

Must be able to perform effectively in a fast paced, multi-tasking environment whilst maintaining a high level of service

Able to work to tight deadlines

Good documentation skills, Excel & Sharepoint skills are a bonus

Organised and methodical in the approach to routine and administrative matters

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