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Patient Services Assistant in Llandrindod Wells

4 months ago

Llandrindod Wells, Powys, United Kingdom Powys Teaching Health Board Full time

This post is fixed term/secondment for 12 month to meet the needs of the service.

Work within Patient Services and/or Administration supporting Hospital Services including Out-Patients.

This post is permanent and is based at the Waterloo Road Office in Llandrindod Wells. There may be a requirement to travel to other sites to work.

Main duties of the job

We are seeking a motivated and enthusiastic addition to the Patient Services team to assist in the efficient and accurate processing of WPAS information and hospital appointment booking.

You will be required to process referrals from receipt through to appointment booking using the partial booking WPAS function and adhering to waiting list guidelines and Health Records procedures. You will be patient focused with good communication and telephone skills able to work under own initiative as well as within a small team.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

Powys is cited as being a wonderful place to live and work; a rural health setting where you can personally and professionally grow, where patients are at the heart of care provision. If you are an ambitious professional in search of job satisfaction, Powys is the place to be. Whatever your career aspirations, we are committed to supporting and developing you.

Powys Teaching Health Board is responsible for meeting the health and wellbeing needs of the population of Powys. Powys is the largest county in Wales with Snowdonia to the North and the Brecon Beacons to the South, the spectacular scenery is something to behold. Working in partnership, we commission and provide award-winning hospital, community, mental health and learning disability services, so our portfolio is varied and diverse. We are proud to offer patients an unrivalled level of care and range of careers for professionals who want to make a real difference.

Step into Health connects employers in the NHS to people from the Armed Forces community.

Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English

Qualifications

Essential criteria

  • Good standard of basic education
  • Computer literate and experience of using Microsoft packages including Word and Excel
  • RSA or NVQ 2 in IT skills or relevant work experience

Desirable criteria

  • Previous experience in administrative clerical duties
  • Ability to speak Welsh

Aptitude Abilities

Essential criteria

  • Ability to deal face to face with members of the public, patients and clinicians
  • Good telephone manner
  • Ability to use initiative to defuse difficult situation involving patients
  • Ability to work as part of a team or on own initiative
  • Ability to deal sympathetically with patients and relatives

Other

Essential criteria

  • Punctual and reliable

Values

Essential criteria

  • Demonstrate PTHB Values