MI Analyst

2 weeks ago


Liverpool, Liverpool, United Kingdom Serco Plc Full time

MI Analyst

Serco, Citizen Services

Location - Liverpool/Hybrid

Full Time 37.5 Hours, Permanent

Up to £36,000 DOE + Benefits

Serco's Citizen Services team are currently recruiting for an experienced MI Analyst to join our existing UK & Europe Division.

Key Accountabilities

  • Maximise the use of PowerBI tools across all contracts and ensure all relevant processes are adhered to. Administrate the CRM (Contract Report Manager), ensuring all access matrices for reporting are kept up to date.
  • Maintain regular communication with all stakeholders in area of expertise providing regular business commentary.
  • Completion of Operational requests (OWL's, emails etc) within agreed SLA
  • The role is part of the OutPerform Solutions Team, and may well be asked to support other functions, including Planning.
  • There will be a requirement to travel to other Serco sites, and on occasion client sites.
  • Manage the data warehouse, CRM and existing reporting suites
  • Owns and produces a suite of reporting Packs with 100% accuracy and quality.
  • Maintenance of all Mailboxes & OWL within timescales and agreed guidelines.
  • Ensure packs and outputs meet requirements and they add value.
  • Ability to manage own workload, prioritise and proactively set expectations to key Stakeholders
  • Ability to communicate with most levels of internal management & analysts, Client and Serco Operations on a professional level.
  • Contribution to the on-going development of the Outperform Solutions team, ensuring best practice is followed.
  • To become "Trusted Partner" of Operational Managers and other work-stream areas both when called upon and in a proactive manner.
  • Build relationships with senior management, clients and own teams, to the highest standards of integrity and professionalism.

What I need to do the role?

  • Understanding and experience of SQL, especially database architecture and query / stored procedure writing
  • Understanding and experience of Power BI, especially with regards to building data models and associated outputs
  • Ability to manage workloads, prioritise and proactively set expectations to key Stakeholders.
  • Analytical thinking and the ability to provide cost effective and value add recommendations.
  • Excellent Communication and Organisational skills.
  • Understanding of Business Processes and Contact Centre metrics.
  • Good Microsoft Office skills, particularly use of Microsoft Excel; advanced formulas, Power Query, VBA
  • Good working Knowledge of WFM (Work Force Management), planning principles and various methodologies like Erlang, Workload, Shrinkage etc. would be desirable

What we offer:

  • Up to 6% contributory pension scheme
  • A range of benefits to support the health and wellbeing of you and your family such as an Employee Assistance Programme, health app, health plans, annual leave purchase scheme and more
  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, mobile phone, cinema, leisure, shopping and hospitality discounts.
  • A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion.
  • Professional and personal development opportunities, including training and coaching opportunities to help you grow in your career.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.


Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.


At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on to discuss.



  • Liverpool, Liverpool, United Kingdom Search Consultancy Full time

    Business Analyst // Liverpool based - mainly remote // up to £35,000 (under review) // Permanent roleI currently recruiting a Business Intelligence Analyst for the Business Intelligence team of a well established business within a larger, diverse business group that does great thingsYou must have experience of Power BI for this role and this will be...

  • PMO Analyst

    2 weeks ago


    Liverpool, Liverpool, United Kingdom Hays Specialist Recruitment Limited Full time

    | PMO Analyst | Chester | Remote |Job Title PMO AnalystBase location Chester RemoteSalaryCompetitiveReports to Head of PMOJob purposeWe are looking to appoint an exceptional PMO Analyst to support organisational transformation in an emerging change environment, which will include assuring and supporting the delivery of change and IT/Digitally enabled...


  • Liverpool, Liverpool, United Kingdom Launch Resources Limited Full time £20,000 - £40,000

    Salary – £20-40k depending on experience Location: Liverpool Aim of the role This is a great opportunity for an experienced MI Analyst to provide timely and accurate analysis of financial and statistical data and deliver the insight, recommendations, decision support and impact analysis. Detailed duties and responsibilities Identify and facilitate...


  • Liverpool, Liverpool, United Kingdom Universities Superannuation Scheme Full time

    Pensions Support Analyst Business Area: Pensions Operations Place of Work: Liverpool Contract Type: Fixed Term Contract Team Overview --> When you join USS, the size and scale of our pension scheme means you will have numerous opportunities to learn and develop your career. Given our size you'll have real autonomy and influence as...


  • Liverpool, Liverpool, United Kingdom BNY MELLON Full time

    Associate, Robotics Join a team where you can bring in your ideas and contribute to making history. At BNY Mellon, you'll find a variety of exciting careers at the crossroads of business, finance, and technology. As a leading asset management and banking firm, we handle trillions of dollars in assets, custody, and administration. Working with us means being...


  • Liverpool, Liverpool, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full time

    Associate, Robotics Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - % of the...


  • Liverpool, Liverpool, United Kingdom BNY MELLON Full time

    Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work...

  • Shared Service Centre

    2 weeks ago


    Liverpool, Liverpool, United Kingdom BDO UK Full time

    Ideas | People | Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine – ambitious, entrepreneurially-spirited and high‐growth businesses that fuel the economy – and directly...


  • Liverpool, Liverpool, United Kingdom The Granite Group Full time

    Reporting to the Chief Pricing Officer and the Managing Director of Granite Underwriting, as Head of Pricing for Granite Underwriting you will lead the end-to-end product, pricing and commercial decision making across our Wholesale businesses.Granite Underwriting transacts through our specialist broker network and includes a variety of Specialist Private...

  • MI Analyst

    2 weeks ago


    Liverpool, United Kingdom Serco Full time

    Serco’s Citizen Services team are currently recruiting for an experienced MI Analyst to join our existing UK & Europe Division. Key Accountabilities Maximise the use of PowerBI tools across all contracts and ensure all relevant processes are adhered to. Administrate the CRM (Contract Report Manager), ensuring all access matrices for reporting are...

  • PMO Analyst

    4 weeks ago


    Liverpool, United Kingdom Hays Specialist Recruitment Limited Full time

    | PMO Analyst | Chester | Remote | **Job Title** PMO Analyst **Base location** Chester Remote **Salary**Competitive **Reports to** Head of PMO **Job purpose** We are looking to appoint an exceptional PMO Analyst to support organisational transformation in an emerging change environment, which will include assuring and supporting the delivery of change...


  • Liverpool, United Kingdom Agility Resoucing Full time

    Due to expansion and continued growth, a large financial organisation based in Liverpool city center is now looking to add to their analyst team. A bit about the role As Financial Data Analyst you will design and run the processes to validate supplier billing and reconcile customer accounts in bulk, support the credit control cycle and provide financial...


  • Liverpool, United Kingdom Agility Resoucing Full time

    Due to expansion and continued growth, a large financial organisation based in Liverpool city center is now looking to add to their analyst team. A bit about the role As Financial Data Analyst you will design and run the processes to validate supplier billing and reconcile customer accounts in bulk, support the credit control cycle and provide financial...


  • Liverpool, United Kingdom Agility Resoucing Full time

    Due to expansion and continued growth, a large financial organisation based in Liverpool city center is now looking to add to their analyst team. A bit about the role As Financial Data Analyst you will design and run the processes to validate supplier billing and reconcile customer accounts in bulk, support the credit control cycle and provide financial...


  • Liverpool, United Kingdom Home Office Full time

    **Details**: **Reference number**: - 345337**Salary**: - £28,000 - £33,600- National: £28,000-£29,400; London: £32,000-£33,600**Job grade**: - Executive Officer**Contract type**: - Permanent**Business area**: - HO - STARS - Performance Reporting & Analysis Unit (PRAU)**Type of role**: - Administration / Corporate Support - Business Management and...

  • Power BI Analyst

    4 weeks ago


    Liverpool, United Kingdom Howarth Morris Ltd Full time

    * Remote working - with several days per month based in the Liverpool office - Salary to £35k - Excellent benefits and prospects Our client is the undisputed UK leader in its field and through securing several new major projects over the last 2 years the company turnover has doubled to £100m through last year with similar scale growth forecasted through...


  • Liverpool, United Kingdom Serco Full time

    Resource Planning Analyst  Home-working  Full Time, .5 hours per week covering 8am – 6pm, Monday – Saturday At Serco, not only is the nature of the work we do important, everyone has a significant role to play, from caring for vulnerable people to managing complex public services. We are a team of , people responsible for delivering...


  • Liverpool, United Kingdom The Ardonagh Group Full time

    Digital Product Analyst - ARD992043 - Home based Purpose of the Role This exciting remote based Digital Product Analyst opportunity has arisen to join our Portfolio Solutions team reporting to the Head of Digital Insurer Partnerships and Digital Trader. This role will be to focus on the identification, development and management of digital solutions across...

  • Shared Service Centre

    1 month ago


    Liverpool, United Kingdom BDO UK LLP Full time

    Ideas | People | TrustWe’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.We work with the companies that are Britain’s economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise...

  • Shared Service Centre

    4 weeks ago


    Liverpool, Merseyside, United Kingdom BDO UK LLP Full time

    Ideas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy – and directly...

  • Shared Service Centre

    3 weeks ago


    Liverpool, United Kingdom BDO Full time

    Ideas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly...

  • Shared Service Centre

    1 month ago


    Liverpool, United Kingdom BDO UK Full time

    Ideas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy – and...

  • Shared Service Centre

    3 weeks ago


    Liverpool, United Kingdom BDO UK LLP Full time

    Ideas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy – and directly...


  • Liverpool, United Kingdom Universities Superannuation Scheme Full time

    **Compliance Monitoring Officer** **Liverpool / Hybrid Working** Our client is the largest private pension scheme in the UK and in the top 50 globally. As the principal pension scheme for universities and other higher education institutions in the UK, it now has more than 450,000 members across more than 350 employers responsible for the management and...


  • Liverpool, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full time

    Associate, Robotics  Bring your ideas. Make history.  BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - %...


  • Liverpool, United Kingdom BNY MELLON Full time

    Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work...


  • Liverpool, United Kingdom BNY MELLON Full time

    Associate, Robotics Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the...


  • Liverpool, United Kingdom BNY MELLON Full time

    At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit...


  • Liverpool, United Kingdom The Bank of New York Mellon Full time

    At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit...