Student Support Officer

1 month ago


Durham, Durham, United Kingdom Durham University Full time

The Role and the Department

Following a major review of our Student Support Services, Durham University have established new Student Support Hubs within each of our four academic faculties. We are seeking to recruit a talented student support officer to support the delivery of our ambitious strategy for world-leading student experience and to provide academic student support across our departments within the Faculty of Science. The hubs will provide a key point of contact for students, offer advice and support to those students whose progress has faltered or who are experiencing difficulties and ensure all students receive timely and consistent advice to support their academic progress to ensure they have a successful learning and development experience. The Student Support Hubs will work closely with student support staff within our colleges and our specialist student support services to ensure a package of support is put in place.

The post holder will provide direct support to students in one or more academic departments, working in partnership with departmental Learning and Teaching teams and academic staff in key student facing roles, to proactively monitor and identify students who may need additional support. The post holder will also provide advice to staff and students on the University's regulations, policies and procedures, alongside wellbeing support processes and escalation routes.

The role has a clear career progression pathway within the University's student support framework and includes role specific training and development.

Essential Criteria

Qualifications/Experience

1. Five GCSE's at least Grade C or level four (or equivalent) including English Language and Mathematics or a Post-16 qualification or equivalent experience.

2. Experience and expertise in the development and delivery of services relevant to student support.

3. Experience of providing advice and guidance to a range of customers and colleagues.

4. Experience of implementing policies and procedures.

Skills/Abilities/Knowledge

5. Excellent spoken and written communication skills including the ability to develop effective working relationships, both internally and externally.

6. Strong digital competence across a range digital devices and apps including digital communication tools, Microsoft 365 applications, business systems.

7. Committed to continuing professional development relevant to the role.

8. Ability to plan and organise their own workload and activities involving the service.

9. Ability to solve problems and decide on and plan appropriate solutions.

10 Ability to participate in networks to share and discuss good practice and exchange information.



  • Durham, Durham, United Kingdom Durham University Full time

    The Role and the DepartmentFollowing a major review of our Student Support Services, Durham University have established new Student Support Hubs within each of our four academic faculties. We are seeking to recruit a talented student support officer to support the delivery of our ambitious strategy for world-leading student experience and to provide academic...


  • Durham, Durham, United Kingdom Durham University Full time

    The Role and the Department The Colleges and Student Experience Division includes the 15 Maintained Colleges, the Student Enrichment Directorate, the Student Support and Wellbeing Directorate, and the Wider Student Experience Operations Directorate. Assistant Student Support Officers will be based in one of our Colleges, or in a pool within the Student...


  • Durham, Durham, United Kingdom Durham University Full time

    The Role and the DepartmentThe Student Immigration and Funding Service (SIFS) works with internal colleagues and external bodies to provide high quality advice and support relating to immigration legislation and financial support for both undergraduate and postgraduate students and applicants.The Service is part of the Student and Academic Services...


  • Durham, Durham, United Kingdom Durham University Full time

    The Role and the DepartmentThe Student Immigration and Funding Service (SIFS) works with internal colleagues and external bodies to provide high quality advice and support relating to immigration legislation and financial support for both undergraduate and postgraduate students and applicants. The Service is part of the Student and Academic Services...


  • Durham, Durham, United Kingdom Durham University Full time

    The Role and the DepartmentThe Directorate brings together pan-institution specialist student support services within the Colleges and Wider Student Experience Division and incorporates the Student Support and Wellbeing Office, Counselling and Mental Health Service, the Disability Support Service and the Student Conduct Office.We are seeking to recruit a...


  • Durham, Durham, United Kingdom Durham University Full time

    The Role and the DepartmentThe Directorate brings together pan-institution specialist student support services within the Colleges and Wider Student Experience Division and incorporates the Student Support and Wellbeing Office, Counselling and Mental Health Service, the Disability Support Service and the Student Conduct Office. We are seeking to recruit a...


  • Durham, Durham, United Kingdom Teaching Personnel Full time

    About the RoleWe are seeking a dedicated and passionate Learning Support Assistant to join our team at a welcoming school in Durham. As a key member of our support staff, you will play a vital role in helping students with a range of abilities and Social, Emotional, and Mental Health (SEMH) needs to reach their full potential.Key ResponsibilitiesSupport and...


  • Durham, Durham, United Kingdom Teaching Personnel Full time

    About the RoleWe are seeking a dedicated and passionate Learning Support Assistant to join our team at a welcoming school in Durham. As a key member of our support staff, you will play a vital role in helping students with a range of abilities and Social, Emotional, and Mental Health (SEMH) needs to reach their full potential.Key ResponsibilitiesSupport and...


  • Durham, Durham, United Kingdom Teaching Personnel Full time

    Opportunity to Make a Difference: Support Students with Special Educational NeedsTeaching Personnel is collaborating with a Secondary School to find compassionate individuals who are committed to enhancing the educational experience of students with various learning challenges. In this role, you will be instrumental in fostering the communication,...


  • Durham, Durham, United Kingdom Teaching Personnel Full time

    Position Overview: Support Students with Special Educational Needs and DisabilitiesTeaching Personnel is collaborating with a Secondary School to recruit committed individuals who are passionate about enhancing the educational experience of students with diverse learning needs. In this role, you will be instrumental in fostering communication, independence,...


  • Durham, Durham, United Kingdom Teaching Personnel Full time

    Position Overview: Empower Students with Special Educational NeedsTeaching Personnel is seeking committed professionals to assist students facing various learning challenges. Your contribution will be vital in enhancing their communication, independence, and employability skills, preparing them for future opportunities.Ideal Candidate Profile:Experience in...


  • Durham, Durham, United Kingdom DURHAM UNIVERSITY Full time

    The Role and the DepartmentThe Assistant Student Records Manager is a member of the Student Records Team with day to day responsibility for key business processes relating to the student record throughout the student lifecycle from enrolment and registration to completion and award. The role liaises with a variety of central teams, academic departments and...


  • Durham, Durham, United Kingdom Durham University Full time

    The Role and the DepartmentThe Assistant Student Records Manager is a member of the Student Records Team with day to day responsibility for key business processes relating to the student record throughout the student lifecycle from enrolment and registration to completion and award. The role liaises with a variety of central teams, academic departments and...


  • Durham, Durham, United Kingdom Disability North Full time

    About Disability North Disability North is a leading charity dedicated to supporting people with disabilities and their families across the region. We strive to empower individuals, promote inclusion, and create a more accessible society for all. Job Description: Social Support Assistant We are seeking a compassionate and engaging individual to provide...


  • Durham, Durham, United Kingdom Disability North Full time

    About Disability North Disability North is a leading charity dedicated to supporting people with disabilities and their families across the region. We strive to empower individuals, promote inclusion, and create a more accessible society for all. Job Description: Social Support Assistant We are seeking a compassionate and engaging individual to provide...

  • Student Ambassador

    6 days ago


    Durham, Durham, United Kingdom targetjobs Hired Full time

    Unlock Your Earning Potential as a Student AmbassadorAre you a confident and outgoing student looking to earn some extra money while promoting a global brand? We're seeking a Student Ambassador to join our team at Target Jobs Hired, supporting students to connect with world-leading brands.About the RoleAs a Student Ambassador, you will have the opportunity...

  • Student Ambassador

    5 days ago


    Durham, Durham, United Kingdom targetjobs Hired Full time

    Unlock Your Earning Potential as a Student AmbassadorAre you a confident and outgoing student looking to earn some extra money while promoting a global brand? We're seeking a Student Ambassador to join our team at Target Jobs Hired, supporting students to connect with world-leading brands.About the RoleAs a Student Ambassador, you will have the opportunity...


  • Durham, Durham, United Kingdom Durham University Full time

    About Durham UniversityDurham University stands as a beacon of educational excellence, fostering a vibrant community enriched by diverse talents and a historic backdrop. We take pride in our extensive range of roles and career paths that contribute to our thriving institution, making it a pivotal center for academic activity both regionally and nationally....


  • Durham, Durham, United Kingdom Durham University Full time

    The Role and Department The Disability Support Service and Department of Computer Science seek to appoint a qualified and passionate individual to join our community as a Disability Adviser/Postdoctoral Research Assistant in Neurodivergent Student Support.The post is a three-year fixed term position, funded by philanthropic support from Qube Research...


  • Durham, Durham, United Kingdom Leader Recruitment Group Full time

    About the RoleLeader Recruitment Group is seeking a dedicated and compassionate Learning Support Assistant to join our team in supporting primary students with social, emotional, and mental health needs (SEMH). This role offers a rewarding opportunity to make a positive impact on the lives of young learners in an alternative provision setting.Your...