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Student Services Advisor

2 months ago

Durham, Durham, United Kingdom Durham University Full time
About Durham University

Durham University stands as a beacon of educational excellence, fostering a vibrant community enriched by diverse talents and a historic backdrop. We take pride in our extensive range of roles and career paths that contribute to our thriving institution, making it a pivotal center for academic activity both regionally and nationally. Whether you are embarking on your career journey or seeking new opportunities, we believe in the unique contributions of every individual.

We invite you to explore the numerous benefits of being part of our esteemed University. More information about our community and the advantages of working here can be found on our dedicated platform.

The Role and Department Overview

In response to a comprehensive evaluation of our Student Support Services, Durham University has initiated the establishment of Student Support Hubs across each of our four academic faculties. We are in search of a dedicated Student Support Officer to aid in executing our ambitious vision for an exceptional student experience and to deliver academic assistance within the Faculty of Science. These hubs will serve as essential points of contact for students, providing guidance and support to those facing challenges in their academic journey, ensuring that all students receive timely and coherent advice to facilitate their learning and development.

The successful candidate will directly assist students in one or more academic departments, collaborating closely with departmental Learning and Teaching teams and academic personnel in key student-facing roles. This position will involve proactively monitoring and identifying students who may require additional support. Furthermore, the post holder will offer advice to both staff and students regarding the University's regulations, policies, and procedures, alongside wellbeing support mechanisms and escalation pathways.

This role offers a clear pathway for career advancement within the University's student support framework, including specific training and development opportunities.

Benefits of Working at Durham

Joining Durham University comes with a competitive salary and a wealth of additional benefits, including:
  • 27 days of annual leave plus 8 public holidays and 4 customary days, totaling 39 days off per year.
  • Comprehensive travel support, including campus parking, a cycle-to-work scheme, and discounts with local transport providers.
  • Extensive health and wellbeing resources, including discounted access to our state-of-the-art sports and gym facilities and a 24/7 Employee Assistance Programme.
  • On-site childcare facilities and access to holiday camps for children aged 5-16.
  • Generous family-friendly policies, including maternity and adoption leave.
  • A strong commitment to professional development, with a wide array of training courses, apprenticeships, and career advancement opportunities.
  • Opportunities for staff volunteering to positively impact the local community.
  • Access to discounts through our benefits portal, covering various retailers and attractions.
  • Attractive pension schemes.
Discover more about our comprehensive rewards and benefits package.

Commitment to Equality, Diversity, and Inclusion

Durham University is dedicated to fostering an inclusive environment where every individual can thrive. We strive to ensure that our workforce reflects the diversity of the global community we serve. Our commitment to equality, diversity, and inclusion (EDI) is integral to our strategy and operations. We actively promote a supportive atmosphere for both staff and students, aligning with our values and Staff Code of Conduct.

We encourage applications from individuals who are under-represented in our workforce, including those with disabilities, women, and individuals from black, Asian, and minority ethnic communities. If you have taken a career break, we welcome relevant information in your application. We are committed to fair treatment throughout the recruitment process and will make reasonable adjustments to support candidates with disabilities.

Application Requirements

When applying, please provide evidence of your skills and experience relevant to this role. Further details about the responsibilities and requirements can be found in the person specification section of the job description. Your application should address the following criteria:

Essential Qualifications and Experience

1. A minimum of five GCSEs at Grade C or level four (or equivalent), including English Language and Mathematics, or a Post-16 qualification or equivalent experience.

2. Proven experience in developing and delivering services pertinent to student support.

3. Experience in providing guidance and advice to a diverse range of customers and colleagues.

4. Familiarity with implementing policies and procedures.

Skills and Knowledge

5. Exceptional spoken and written communication skills, with the ability to cultivate effective working relationships.

6. Strong digital proficiency across various platforms, including digital communication tools and Microsoft 365 applications.

7. A commitment to ongoing professional development relevant to the role.

8. Ability to effectively plan and organize workload and activities.

9. Problem-solving skills with the capacity to devise and implement appropriate solutions.

10. Participation in networks to share best practices and exchange information.

How to Apply

To progress to the assessment stage, candidates must demonstrate how they meet each of the essential criteria outlined in the person specification. Desirable criteria will also be considered. Please ensure your application is comprehensive and addresses any weighted criteria.

We prefer online applications and will keep you informed throughout the process via automated emails. Please check your spam/junk folder to ensure you receive all communications.

Contact Information
If you have questions regarding the role, please reach out for clarification.

Typical Role Responsibilities

Service Delivery
  • Demonstrate a commitment to equality, diversity, and inclusion, acting as a representative for disability-related matters.
  • Ensure adherence to the University's procedures and values in all service aspects.
  • Provide specialized advice and make informed decisions to resolve service-related issues.
  • Utilize experience and problem-solving abilities to investigate and address relevant challenges.
  • Strive to deliver the highest quality service to staff and students, continuously seeking feedback for improvement.
  • Accurately collect and document data and information.
  • Analyze and present information regarding student support activities, providing reports as necessary.
  • Draft relevant documents and guidance as required.
  • Maintain awareness of student wellbeing issues and report incidents appropriately.
  • Support student welfare and refer them to suitable support services when needed.
Planning and Organizing
  • Effectively plan and manage personal workload to fulfill role responsibilities.
  • Oversee the delivery of frontline student support services within departments.
  • Plan and execute assigned projects and activities in alignment with set objectives.
  • Solicit feedback from staff and students to ensure services meet expectations.
Communication and Liaison
  • Enhance services by participating in meetings, working groups, and committees.
  • Collaborate with other service areas to ensure diverse and accessible project delivery.
  • Act as the primary contact for student support inquiries and welfare concerns.
  • Build relationships with academic departments and support services to share best practices and collaborate on initiatives.

• Additional reasonable duties as assigned.

Please note that by submitting your application, you consent to the processing of your data in accordance with the University's Privacy Statement.