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CAU Booking Support Clerk

4 months ago

Maidstone, Kent, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

Job summary

The primary purpose of this role is to work as an administrative support to the Clinical Administration Unit providing comprehensive support across clinical administration with primary responsibility to a clinical division.

Main duties of the job

The post holder must support CAU Team in managing the inpatient, outpatient and day cases waiting lists for a delegated number of consultants within a specialty, in accordance with Government Access Targets and the Trust's Access Policy.

To work as an administration office team member to ensure effective provision of administrative support, telephone contact point, cross cover and workload. Undertaking with the Senior Booking Clerk and Team Leader, both formal and informal review of the success and the development of this post within the team.

About us

Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.

The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.

The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.

We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.


Job description
Job responsibilities

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.

Interview Date: 24th May 2024



Person Specification
Knowledge
Essential
Knowledge of Trust Access policy Clinic Appointments Track case notesDesirable
Allscripts knowledge ERS System Sunrise SystemSkills
Essential
Deal with telephone enquiries Ability to prioritise work Load Filing of copy lettersDesirable
Exchange information with other staffExperience
Essential
Good standard of general education NVQ 2 or equivalent experience (2/3years) Good level of written & spoken English Minimum of 2/3 years administrative experienceDesirable
Knowledge of Patient Centre or similar systems Computer literate and good keyboard skills Minimum of 1 year customer care experience Excellent telephone manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.



Employer details
Employer name

Maidstone and Tunbridge Wells NHS Trust

Address

MAIDSTONE

HERMITAGE LANE

MAIDSTONE

ME16 9QQ



Employer's website

(Opens in a new tab)



For questions about the job, contact:

TEAM LEADER

LIZ THOMPSON



Date posted

02 May 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

T2

Job locations

MAIDSTONE

HERMITAGE LANE

MAIDSTONE

ME16 9QQ



Supporting documents

Privacy notice

Maidstone and Tunbridge Wells NHS Trust's privacy notice (opens in a new tab)