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Senior Information Adviser

4 months ago

Devon, United Kingdom University of Plymouth Full time

We are seeking to appoint a highly motivated, well-organised individual to the post of Senior Information Adviser. You will be based at the Charles Seale-Hayne Library (at our City Centre Campus) and will report to a Service Operations Managers OR Information Specialist and work collaboratively to deliver a customer focused, cost effective and efficient library and digital support service.

What will you be doing?

  • First and second line Library and IT Support e.g., resolution of face to face and remote enquiries.
  • Delivering standard digital skills training to students and others e.g., Endnote basics, Microsoft basics etc.
  • Administrative duties in support of Information Specialists and collection development e.g., reading lists and order checks, book orders, design of content for promotion and displays, updating subject guides, etc.
  • Collecting & collating management statistics.
  • Participating in stakeholder engagement/consultation (communications, surveys, focus groups etc).
  • Designated projects as appropriate.

We are looking for a positive and pro-active individual with excellent customer service skills who is comfortable liaising with teammates, academics, professional service staff and external customers alike, with a flexible approach to working in a busy team.

Please provide examples of how you meet the skills below in the 'Supporting Statement' section of the application form

Required skills include:

  • Demonstrable enthusiasm and skillset regarding customer service, problem solving and analytical thinking.
  • Effective verbal and written communication skills.
  • Ability to work effectively as part of a team and to promote team goals.
  • Demonstrable ability to adopt new digital technologies and tools and stay up to date with developments in the digital environment.
  • Aptitude and motivation to deliver training to students or others (role holders are not expected to design their own training or support materials but will deliver pre-prepared training in support of existing programmes of Digital Skills support).
  • Aptitude and motivation to investigate, advise and resolve, or refer issues and difficulties when necessary.

For an informal discussion or further information, please email

Interviews are likely to take place week commencing Monday 10th June 2024.

This is a full-time, permanent position, working 37 hours a week Monday to Friday plus weekends on a rota basis

Flexible working options including job share will be considered.

We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities.

A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth's strategic vision, and will adopt the University of Plymouth's HR policies and procedures in full unless otherwise stated.

The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work. To find out more about our inclusive community, initiatives such as Athena Swan and the Race Equality Charter and our range of benefits / support mechanisms such as flexible working, staff networks and enhanced maternity, paternity & adoption leave please visit our Equality, Diversity and Inclusion webpages

We particularly welcome applicants from under-represented groups such as BAME/BIPOC and LGBT+.

£25,138 to £27,979 per annum - Grade 4