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Hospital2Home Coordinator/Customer Service Coordinator
3 months ago
Hospital2Home Customer Service Coordinator
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. Abbott manufacture specialist medical food and equipment for enterally (through tubes) fed patients, we aim to improve patient quality of life and meet their nutritional needs. Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac, PediaSure, Pedialyte, Ensure, Glucerna and ZonePerfect – to help get the nutrients they need to live their healthiest life.
The Opportunity
We have an exciting opportunity for a Customer Service Coordinator to join our Hospital to home team, this role will be based in our Sittingbourne office.
Hospital2Home's role is to support the patients feeding once they have left the hospital and returned home. This can be a challenging time for patients and our aim at H2H is to ensure that all our patients are fully supported. Liaising with healthcare professional and GPs to ensure they have the feeding products they need and contacting patients monthly to check their stocks and arrange deliveries.
H2H work closely with our dedicated nursing service who oversee the clinical aspects of patient feeding. Our H2H customer service coordinators play an integral frontline role and are committed to delivering the highest levels of service to our patients. This is role for someone who wants to make a difference to people's lives.
What You'll Do
- Provide the highest levels of customer care to both patients and healthcare professionals
- Arrange patient deliveries via telephone and email
- Answer patient and stakeholder enquiries, resolving all queries that might arise Use our internal database to log all patient and healthcare professional communication
- Manage daily workload as delegated by lead coordinator
- Communicate with internal & external stakeholders by phone & email
Required Qualifications
- Customer Service experience in a busy environment
- A caring and empathetic attitude
- Positive, proactive and customer focused attitude
- Professional and confident telephone manner
- Competent IT skills and ability to learn new systems
- Excellent verbal & written communication skills
- Ability to prioritise, multitask and work under pressure
- Developed interpersonal and organisational skills
- Ability to work as part of a team
BENEFITS
As you'd expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance, 33 days holiday (including bank holidays) and a flexible benefits scheme. Top performers are recognised and rewarded monthly and there are opportunities to gain customer service related qualifications in the role
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
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An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
