Customer Service Liaison

3 weeks ago


Sittingbourne, Kent, United Kingdom Randstad Full time
Customer Service Coordinator Opportunity

An exciting role has become available for a Customer Service Coordinator to contribute to our team's success.

We are a leading provider of specialist medical food and equipment, dedicated to improving patient quality of life and meeting their nutritional needs.

The Customer Service Coordinator plays a vital front-line role, committed to delivering exceptional service to patients. This position is ideal for someone who thrives in a team environment and wants to make a positive impact on people's lives.

Key Responsibilities:

  • Provide outstanding customer care to patients and healthcare professionals
  • Manage patient deliveries, including stock checks and communication via phone and email
  • Resolve patient and stakeholder inquiries, addressing all queries efficiently
  • Troubleshoot feeding pumps and utilize our internal database to place orders and log communication
  • Communicate effectively with internal and external stakeholders via phone and email
  • Manage daily workload as delegated by the lead coordinator

Requirements:

  • Experience in customer service is preferred but not essential
  • Proficiency in using two monitors and IT systems
  • Professional and confident telephone manner
  • Ability to multitask and prioritize tasks effectively
  • Able to drive or reach the site with ease

Benefits:

  • Option to work one day from home per week
  • Opportunity for overtime paid at an enhanced rate
  • Free on-site parking and access to a canteen with a Starbucks station
  • On-site gym and outside seating areas
  • Team social events and access to employee assistance programs

Pay and Working Hours:

  • 37.5 hours per week, 7.5 hours per day, Monday to Friday
  • £12.50 per hour, with opportunities for overtime
  • One Saturday per month, 09:00 am - 13:00 pm, paid at an enhanced rate
  • On-call segments, paid at an enhanced rate


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