Customer Service Liaison
3 weeks ago
An exciting role has become available for a Customer Service Coordinator to contribute to our team's success.
We are a leading provider of specialist medical food and equipment, dedicated to improving patient quality of life and meeting their nutritional needs.
The Customer Service Coordinator plays a vital front-line role, committed to delivering exceptional service to patients. This position is ideal for someone who thrives in a team environment and wants to make a positive impact on people's lives.
Key Responsibilities:
- Provide outstanding customer care to patients and healthcare professionals
- Manage patient deliveries, including stock checks and communication via phone and email
- Resolve patient and stakeholder inquiries, addressing all queries efficiently
- Troubleshoot feeding pumps and utilize our internal database to place orders and log communication
- Communicate effectively with internal and external stakeholders via phone and email
- Manage daily workload as delegated by the lead coordinator
Requirements:
- Experience in customer service is preferred but not essential
- Proficiency in using two monitors and IT systems
- Professional and confident telephone manner
- Ability to multitask and prioritize tasks effectively
- Able to drive or reach the site with ease
Benefits:
- Option to work one day from home per week
- Opportunity for overtime paid at an enhanced rate
- Free on-site parking and access to a canteen with a Starbucks station
- On-site gym and outside seating areas
- Team social events and access to employee assistance programs
Pay and Working Hours:
- 37.5 hours per week, 7.5 hours per day, Monday to Friday
- £12.50 per hour, with opportunities for overtime
- One Saturday per month, 09:00 am - 13:00 pm, paid at an enhanced rate
- On-call segments, paid at an enhanced rate
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