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Technical Services Analyst
4 months ago
Role: Technical Services Analyst (2nd line Infrastructure)
Location: Luton (with option to work 3 days from home after probation)
Salary: 38, ,000 + a comprehensive range of Employee Benefits
Key Skills: 2nd line support infrastructure support including M365, Exchange online, MS Teams, Citrix, plus systems admin skills in VMWare and / or M365.
Why Apply: This role joins a busy, friendly team providing infrastructure support across large estate of 3000 Users.
The Role:
- To respond to tickets, investigate, diagnose and resolve infrastructure alerts and issues around M365, Exchange online and Citrix related queries.
- Support sys admin projects, including Exchange online, M365, SCCM, Intune etc.
- Provide excellent customer service to all Users of the service.
- Create and maintain relevant technical documentation and knowledge articles.
The successful candidate will be able to demonstrate:
Essential:
- 2+ years' 2nd line infrastructure / Windows server support and admin experience in the following technical environment: M365, (Exchange online, Teams, Sharepoint), Email, (Exchange), MS system Centre / Endpoint Manager, Intune. Active Directory admin.
- Exceptional customer service skills.
- Strong written and verbal communication skills.
- Eagerness to learn any new technologies.
- Great team player experience
Desirable skills include:
- VMWare
- Monitoring tools
- Mobile device management
