Business Administrator Apprentice

3 days ago


Rochester, Medway, United Kingdom IPS International Full time

Are you looking to kickstart your career in the business sector? Would you like to earn as you learn, and gain a qualification? We have a great opportunity for an individual to work for Unite Lifts. You will be responsible for delivering efficient administration support and excellent customer service to both internal colleagues and clients.

What will the apprentice be doing?

You will be dealing with customers on the phone, face to face, logging callouts, booking in engineers to jobs, ordering parts and assisting with service and repair department.

Additional duties will include:

  • Provide excellent customer service via e-mail, telephone and internal messaging systems
  • Day to day use of our database system, Microsoft Office- Outlook, Word and Excel
  • Reception duties including face to face meet and greet service to customers
  • Deal with orders
  • Provide customers with advice, guidance and support
  • Helping with customer issues, after care and service recovery
  • Data organising/reporting
  • Analysing customer satisfaction
  • Working closely with other departments to ensure everything is managed accurately

What training will the apprentice take and what qualification will the apprentice get at the end?

For this Apprenticeship Standard, learners will have the opportunity to give focus on the knowledge, skills and behaviours of the standard that will allow for good business acumen, decision making and the understanding of tools and techniques in relation to time and project management.

The completion of this Apprenticeship Standard will require monthly training visits from a qualified IPS Trainer to help support the Apprentice. This will allow them to develop skills and progress the building of the Apprentice portfolio to prepare the learner for End Point Assessment.

Delivery is primarily carried out through remote visits, but the trainer will visit the learner's workplace quarterly and at the start of training to allow for a good working relationship between all parties for smooth delivery of the Standard. Upon successful completion, the learner will achieve the Level 3 Business Administrator Standard qualification.

What is the expected career progression after this apprenticeship?
  • Upon successful completion of this apprenticeship there is the opportunity of a permanent position with Unite Lifts.
  • Also the opportunity to progress to higher level apprenticeships as well as being an apprentice will help you develop professional skills whilst earning a salary with some of Kent's best companies.


Desired skills and personal qualities
  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Interpersonal Skills
  • Motivated
Qualifications
  • GCSE or equivalent Maths and English (Grade 4 and above) essential


Things to consider

Enrolment onto your apprenticeship programme is subject to prior attainment checks, and your Personal Learning Record will be reviewed upon successful appointment. We are also obligated to follow the guidelines around eligibility, set out by the government apprenticeship funding rules.



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