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Bookings Administrator

3 months ago

Rochester, Medway, United Kingdom Miranda Double Glazing Ltd Full time

The Role:

We are looking for a new Bookings Administrator for our Repairs Team.

The role will suit an organised and proactive person who is able to communicate well with both customers and colleagues and who enjoys working as part of a small team.


Personal Attributes:


You will be someone with a passion for good customer service who is comfortable working both independently and as part of a wider team.

Experience in the glazing sector is not required.

Responsibilities:

  • Using our bookings system to schedule and confirm appointments.
  • Liaising with our engineers and Repairs Manager.
  • Taking phone payments.
  • Ensuring materials are ordered and available.
  • Communicating with the customers from the first phone call to the completed job.

Essential Requirements:

  • Excellent communication skills and phone etiquette
  • Previous and proven experience within customer service
  • Ability to multitask and work on your own initiative in a busy environment
  • Friendly and approachable
  • Computer literate and able to pick up new systems quickly
  • Strong attention to detail

About Us:

Miranda Double Glazing is a leading glazing repairer and retailer based on The Medway City Estate, Rochester.

We have been trading continuously for 29 years and are well known for our customer focused approach and honest service.

Working Hours are Monday - Friday, 8am

  • 5pm with a 1 hour unpaid lunch break.

Job Type:
Permanent

Pay:
£25,000.00 per year

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Work Location:
In person

Application deadline: 18/06/2024

Expected start date: 01/07/2024