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Active Outdoors Development Co-ordinator

3 months ago

Birmingham, Birmingham, United Kingdom MI Birmingham Properties Full time

Summary

We have an exciting opportunity for a qualified paddlesport instructor who is enthusiastic about providing high levels of customer service to deliver outstanding kayak and stand up paddleboard tours and experiences.

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments for the duration of the contract. You'll work 330 hours over the duration of the contract - on average you'll work 4 days per week. This will be flexible depending on operational demand. You'll be required to work weekends, weekdays and some evenings, more details regarding the hours will be discussed at interview. We are happy to discuss working flexibly and will consider job shares. Please contact us to discuss.

Internally you'll be known as a Active Outdoors Development Co-ordinator.

Please submit a cover letter alongside your CV.



What it's like to work here

You'll join a small, lively and enthusiastic team that are passionate about Birmingham's complex tapestry of stories. Our kayak and SUP tours are engaging and interactive and mainly focus on the experience of kayaking and paddleboarding, with a sprinkle of history along the way.

Our unique site in the centre of the city backs onto Birmingham's canals, providing an easy transition from the storeroom to the water. All guests will check in with our Visitor Centre team and complete consent forms in advance of their experience. You'll then conduct safety briefings and paddle instructions before taking the group out onto their tour. For more information on the tours and experiences, please visit



What you'll be doing

Based at the Roundhouse, you'll welcome visitors of all ages and abilities, and make them feel safe and comfortable to enjoy their activity. You'll conduct safety briefings and teach paddle basics to all guests before assisting them onto the water for their experience. Your tour will be engaging, informative and professional, and you'll convey the history of Birmingham's canals and the local area. You'll confidently navigate Birmingham's waterways, being respectful of other users such as narrowboats, working boats and wildlife. We have a small team of Paddlesport Guides (staff, freelance and volunteers) and there will be opportunities to work together as well as working independently. When not with guests, you'll ensure all safety and equipment checks have been completed.

Most kayak experiences take place Friday-Sunday, with occasional Wednesday's and Thursday's. We are happy to discuss working days/hours and job shares.

All paddle equipment will be provided, as will the historical content for you to learn. We will provide training to ensure you feel confident in delivering the tours and experiences.

You'll be required to hold a minimum of a British Canoeing Paddlesport Instructor qualification.

If you would like to discuss the role in advance of applying, including working hours/days, please don't hesitate to contact us and a member of the team will call you. The best way to get in touch is either via email ***** or calling our Visitor Centre on



Who we're looking for

To deliver this role successfully, you'll:

  • be a confident kayak instructor and stand up paddleboarder
  • hold a minimum of a British Canoeing Paddlesport Instructor qualification
  • be someone who is confident in building customer relationships quickly and feel comfortable with talking to lots of different people from different backgrounds
  • demonstrate an understanding and adaptable approach to different people's needs, with an enthusiasm to deliver the highest standards of customer care
  • be safety conscious and able to work with minimum supervision
  • be someone who thrives in a busy, bustling environment
  • be someone who will bring enthusiasm and positivity to the role


The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


• Substantial pension scheme of up to 10% basic salary


• Free entry to National Trust places for you, a guest and your children (under 18)


• Tax-free childcare scheme


• Rental deposit loan scheme


• Season ticket loan


• EV car lease scheme


• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts


• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.


• Flexible working whenever possible


• Employee assistance programme


• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.