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General Manager

4 months ago

Gatwick, United Kingdom Sunglass Hut Full time

Being part of EssilorLuxottica means being part of a passionate international and diverse community of 190,000 individuals working towards a common mission, help people “to see more, be more”.

With a global presence in more than 150 countries, an incredible heritage, and a fascinating vertical integrated business model, EssilorLuxottica offers endless development and career opportunities worldwide and learning possibilities at every turn.

Together, we make a brighter future.


Born in 1971, Sunglass Hut started as a small family business running a kiosk in a Miami mall. After 50 years and over 3,000 stores worldwide, we’re celebrating where we’ve been and where we’re going – bringing that same family feel and welcoming spirit as the very first kiosk to our stores today.

This position is based at Gatwick Airport, managing two very successful stores.


Job Scope and Main Responsibilities

A Store Manager oversees all aspects of store operations, including sales, profitability, recruiting, maintenance, and inventory control as well as ensuring excellent customer service is delivered. A store manager is expected to improve the overall business performance and achieve objectives through effective management, leadership, and development of the people in their team. As a EssilorLuxottica ambassador the store manager will role model the EssilorLuxottica values and the Sunglass Hut culture.


Responsibilities

  • Oversee the store’s day-to-day operations.
  • Ensure all KPI targets and expectations are delivered.
  • Ensure costs are kept to a minimum and stock loss is in within company guidelines.
  • Regularly analyses sales performance, maximising strengths and reviewing poor performance to establish an action plan for improvement
  • To follow all company policy and procedures to ensure safety and security of the business
  • Network effectively with internal and external stakeholders
  • Keep abreast of and be knowledgeable of competitor activity
  • Deliver memorable customer service and exceptional product knowledge
  • Maintain inspiring visual merchandising in store as per guidelines
  • Ensuring that the store is always on top of the competition by being commercially focused
  • Recruit, lead, motivate and inspire your team to succeed in store
  • Create an engaging and positive working environment
  • Establish a store culture that embraces diversity and maximises the learnings from a diverse team
  • Lead store team to deliver brand story (and Sunglass Hut experience, if applicable) through effective store management
  • Set and execute sales performance goals to increase profitability
  • Hire, train, and assess store employee's productivity and performance



Technical Skills - Portrait of a Perfect Candidate

  • Strong selling skills
  • Problem solving ability
  • Excellent customer service skills
  • Excellent communication and listening skills
  • Time Management skills
  • Persuading & influencing skills
  • Coaching & development skills
  • Performance Management skills
  • Leadership skills
  • Highly commercial
  • Able to networking effectively
  • Results driven
  • Problem solving ability
  • Good knowledge of Microsoft Office package


What we offer

  • Great benefits such as discounted eyewear, generous holidays allowance, pension package, monthly bonus and commission structure, etc..
  • Internal mobility across countries, brands and departments
  • Career progression and development
  • Generous incentives conducted in store


Extra Benefits Airport

  • Free parking
  • Ability to register a car for free drop off at the terminal once you have a FULL airside pass
  • 25% off rail travel once you have a FULL airside pass
  • Tax free shopping on perfume and make up


Qualifications

  • High school education or equivalent experience
  • 2+ years' store management experience
  • Customer centric with a positive attitude


Languages

English fluent

Other Languages