Business Development Manager
1 week ago
Company
My client is a rapidly expanding legal firm that has built a platform that allows solicitors to choose the work they take on and improve the quality of their working life. They have huge plans to grow to over 1000 solicitors and looking to IPO in 3-5 years and well on their way to meet these targets and it is an exciting time to join them on their journey.
Role
As part of the Business Development Team, you will enjoy speaking to new callers, professionally and effectively. You will need to listen closely to the clients needs and best assess how to match with the appropriate services provided.
Responsibilities (not limited to)
- To assist the Assistant Director and Team Lead in supervising the growing team;
- To provide cover when the Senior Team members are in meetings/working remotely/on leave;
- To assist with the design and facilitation of sales training for the team;
- Monitor the sales performance metrics;
- Pro-actively problem solve and share ideas on how to innovate and improve the team performance;
- To provide clients with a first point of contact, creating confidence in the company by ensuring the highest standard of courtesy and efficiency in customer service;
- To answer a high volume of incoming calls from clients and record information gathered during these calls on the system;
- To build and develop an excellent rapport with customers and internal departments;
- To demonstrate a confident approach when handling multiple calls even under duress;
Skills and Abilities
- Experience working in a sales team in a senior capacity is essential;
- Some management experience is desirable but not essential;
- Excellent communication skills to interact with diverse callers in a sensitive, empathetic and professional manner at all times;
- An excellent telephone manner with clear verbal communication;
- Positive attitude with high energy;
- Ability to produce accurate, relevant and comprehensive notes;
- Excellent attention to detail;
- Ability to remain calm under pressure;
- Ability to use Microsoft Office effectively;
- Experience in using Microsoft Dynamics is desirable but not essential
- Legal or Property related experience would be ideal.
Basic salary upto £45,000 plus bonus/commission and excellent benefits. The role can offer hybrid working, with 2/3 days in the office per week.
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