Client Services Manager

4 weeks ago

Manchester, New Hampshire, United Kingdom Reason Digital | B Corp™ Full time

Do you thrive on building meaningful client relationships, driving digital innovation, and making a real impact? We have an incredible opportunity for a Client Services Manager to join our dynamic team on a full-time, permanent basis

In this pivotal role, you'll be at the heart of Reason Digital's mission, leading client partnerships, delivering seamless digital services, and unlocking exciting growth opportunities. As a key player in our Client Services team, you'll nurture long-term client relationships, ensuring they receive world-class service and cutting-edge solutions. By deeply understanding their needs and providing strategic guidance, you'll help drive transformative projects that create lasting social impact.

What You'll Be Doing:

Client Relationship Management:

  • Act as the trusted go-to person for our incredible clients, ensuring they feel valued, supported, and heard.
  • Build and maintain strong, long-lasting partnerships, helping clients navigate the digital world with confidence.
  • Proactively engage with clients, offering expert insights and recommendations that align with their strategic goals.

Client Services Strategy:

  • Shape and evolve Reason Digital's client services strategy, ensuring our clients always receive the best possible experience.
  • Develop tailored strategic plans to maximise impact and drive success for each client.
  • Dive deep into our clients' challenges, goals, and aspirations, crafting innovative digital solutions to solve real-world problems.
  • Regularly check in with clients to gauge satisfaction, tackle challenges, and explore new opportunities for growth.

Opportunity Development & Growth:

  • Spot new service opportunities within existing accounts, helping clients unlock their full digital potential.
  • Work closely with our talented internal teams to develop impactful proposals and bespoke service solutions.
  • Scope, quote, and pitch exciting new ideas that deliver measurable results.

Collaboration Across Teams:

  • Partner with delivery, design, and strategy teams to ensure flawless execution of projects.
  • Act as the bridge between clients and internal teams, making sure communication flows smoothly and expectations are crystal clear.
  • Work alongside multi-disciplinary teams to create transformative digital solutions that truly make a difference.

Reporting & Insights:

  • Track key client service performance metrics, using insights to continually improve and refine our approach.
  • Gather and act on client feedback, ensuring we always deliver top-tier service and results.
  • Proactively manage risks and expectations, ensuring clients' goals are consistently met.

What We're Looking For:

  • Proven experience in client services, account management, or a similar role within a digital agency or tech-driven organisation.
  • A natural relationship builder with the ability to create trusted, long-lasting partnerships.
  • Strong commercial acumen, with experience identifying revenue opportunities and shaping tailored service offerings.
  • Deep understanding of digital agency workflows, from discovery and UX to design, build, and ongoing support.
  • A strategic thinker who can empathise with client challenges and propose innovative solutions that align with their goals.
  • Excellent communication, influencing, and negotiation skills, with a passion for open and honest conversations.

Nice to Have:

  • Experience working within the charity, social impact, or CSR sectors.
  • Familiarity with key digital technologies like CMSs, CRMs, chatbots, and donation platforms.

What It's Like to Work Here:

At Reason Digital, we live by our values. We're looking for someone who:

  • Gives out good energy – You bring out the best in clients and colleagues.
  • Takes pride in their craft – You strive for excellence and continuously seek to improve.
  • Sees the bigger picture – You understand our mission and how digital can drive social impact.
  • Is unafraid to challenge – You push boundaries, ask the tough questions, and seek better solutions.
  • Is down to earth – You're authentic, dependable, and real.

What's In It for You?

  • Salary: £50,000 - £55,000 (dependent on experience)
  • Location: Remote-first with the option to work in our Manchester office. Occasional travel required for in-person meetings.
  • Contract Type: Permanent, full-time
  • Work-Life Balance: Enjoy a nine-day fortnight (that's 26 extra days off per year).
  • Holidays: 26 days of paid leave plus bank holidays, with the option to buy five more.
  • Health & Wellbeing: Wellness days, paid therapy or counselling sessions, and discounted gym memberships.
  • Giving Back: Three fully paid volunteer days per year and matched charitable donations.
  • Family-Friendly Policies: Enhanced parental leave and support.
  • Perks & Discounts: Perkbox, childcare vouchers, and more

Ready to Join Us?

If you're passionate about client services and want to work in a purpose-driven digital agency that makes a real impact, we'd love to hear from you

Let us know if you require any adjustments during the recruitment process to ensure you can perform at your best.

For more information, contact our Talent Partner, Ruby Melling.

Good luck – we can't wait to meet you

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