Current jobs related to Apple Mac Support Specialist - London - Apache Associates

  • Apple Mac Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Apache Associates Full time

    Apple Mac Support Specialist Job DescriptionWe are seeking a skilled Apple Mac Support Specialist to join our team at Apache Associates. As a key member of our IT support team, you will be responsible for providing top-notch support to our clients.Key Responsibilities:Manage and prioritize support tickets to ensure resolutions align with SLA targets.Adhere...

  • Apple Mac Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Apache Associates Full time

    Apple Mac Support Specialist Job DescriptionWe are seeking a skilled Apple Mac Support Specialist to join our team at Apache Associates. As a key member of our IT support team, you will be responsible for providing top-notch support to our clients.Key Responsibilities:Manage and prioritize support tickets to ensure resolutions align with SLA targets.Adhere...

  • Apple Mac Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Apache Associates Full time

    Apple Mac Support Specialist Job DescriptionWe are seeking a skilled Apple Mac Support Specialist to join our team at Apache Associates. As a key member of our IT support team, you will be responsible for providing top-notch support to our clients.Key Responsibilities:Manage and prioritize support tickets to ensure resolutions align with SLA targets.Adhere...

  • Apple Mac Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Apache Associates Full time

    Apple Mac Support Specialist Job DescriptionWe are seeking a skilled Apple Mac Support Specialist to join our team at Apache Associates. As a key member of our IT support team, you will be responsible for providing top-notch support to our clients.Key Responsibilities:Manage and prioritize support tickets to ensure resolutions align with SLA targets.Adhere...

  • Apple Mac Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Apache Associates Full time

    Apple Mac Support Specialist Job DescriptionWe are seeking a skilled Apple Mac Support Specialist to join our team at Apache Associates. As a 2nd Line Mac Support specialist, you will be responsible for efficiently managing and prioritizing support tickets, ensuring resolutions align with SLA targets, troubleshooting and resolving Apple Mac issues.Key...

  • Apple Mac Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Apache Associates Full time

    Apple Mac Support Specialist Job DescriptionWe are seeking a skilled Apple Mac Support Specialist to join our team at Apache Associates. As a 2nd Line Mac Support specialist, you will be responsible for efficiently managing and prioritizing support tickets, ensuring resolutions align with SLA targets, troubleshooting and resolving Apple Mac issues.Key...

  • Apple Mac Support Specialist

    2 weeks ago

    City of London, Greater London, United Kingdom Apache Associates Full time £46,000

    Apple Mac Support SpecialistAt Apache Associates, we are seeking a skilled Apple Mac Support Specialist to join our team. As a key member of our support team, you will be responsible for efficiently managing and prioritizing support tickets, ensuring resolutions align with SLA targets. Your expertise in troubleshooting and resolving Apple Mac issues will be...

  • Apple Mac Support Specialist

    2 months ago

    London, Greater London, United Kingdom CDW UK Full time

    Job SummaryCDW UK is seeking a skilled Apple Mac Support Specialist to join their team. As a Desktop Support Engineer - Apple Mac, you will be responsible for providing top-notch support to clients in a fast-paced environment.About the RoleThis is a fantastic opportunity to work with a leading IT solutions provider, supporting a diverse range of clients with...

  • Apple Mac Support Specialist

    2 months ago

    London, Greater London, United Kingdom CDW UK Full time

    Job SummaryCDW UK is seeking a skilled Apple Mac Support Specialist to join their team. As a Desktop Support Engineer - Apple Mac, you will be responsible for providing top-notch support to clients in a fast-paced environment.About the RoleThis is a fantastic opportunity to work with a leading IT solutions provider, supporting a diverse range of clients with...

  • Apple Mac Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Apache Associates Full time

    Apple Mac Support SpecialistWe are seeking a skilled Apple Mac Support Specialist to join our team at Apache Associates in London. As a 2nd Line Support Specialist, you will be responsible for efficiently managing and prioritizing support tickets, troubleshooting and resolving Apple Mac issues, and adhering to service processes.Key Responsibilities:Manage...

  • Apple Mac Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Apache Associates Full time

    Apple Mac Support SpecialistWe are seeking a skilled Apple Mac Support Specialist to join our team at Apache Associates in London. As a 2nd Line Support Specialist, you will be responsible for efficiently managing and prioritizing support tickets, troubleshooting and resolving Apple Mac issues, and adhering to service processes.Key Responsibilities:Manage...

  • Apple Mac Support Specialist

    2 weeks ago

    City Of London, United Kingdom Apache Associates Full time

    Apple Mac Support SpecialistWe are seeking a skilled Apple Mac Support Specialist to join our team at Apache Associates in London. As a 2nd Line Support Specialist, you will be responsible for efficiently managing and prioritizing support tickets, troubleshooting and resolving Apple Mac issues, and adhering to service processes.Key Responsibilities:Manage...

  • Apple Mac Support Specialist

    1 month ago

    London, Greater London, United Kingdom CDW UK Full time

    Job Title: Apple Mac Support EngineerCDW UK is seeking a skilled Apple Mac Desktop Support Engineer to join their team in Central London.This is a contract role based on-site in Central London, supporting approximately 99% Apple Mac users. The ideal candidate will have solid experience in Apple Mac support and enjoy providing face-to-face user support.Key...

  • Apple Mac Support Specialist

    1 month ago

    London, Greater London, United Kingdom CDW UK Full time

    Job Title: Apple Mac Support EngineerCDW UK is seeking a skilled Apple Mac Desktop Support Engineer to join their team in Central London.This is a contract role based on-site in Central London, supporting approximately 99% Apple Mac users. The ideal candidate will have solid experience in Apple Mac support and enjoy providing face-to-face user support.Key...

  • Senior Apple Mac Specialist

    2 weeks ago

    London, Greater London, United Kingdom Minko's Macs Full time

    About Us: Minko's Macs is a leading Apple Mac Computer specialist and retail company located in London. We are a friendly and knowledgeable team captivated with all things Apple.As a Senior Apple Mac Specialist, you will lead the technical team in diagnosing and resolving intricate issues across Apple devices, ensuring efficient and high-quality...

  • Apple Mac Support Specialist

    1 month ago

    London, United Kingdom CV-Library Full time

    Apple Mac Support Specialist (2nd Line) - JAMF - London - to £46k pa Our MSP client is looking for a 2nd Line Apple Mac Support specialist to join their team based in London. Your duties and responsibilities will be: * Efficiently manage and prioritise support tickets, ensuring resolutions align with SLA targets, troubleshooting and resolving...

  • Senior Apple Mac Computer Specialist

    1 week ago

    London, Greater London, United Kingdom Minko's Macs Full time

    At Minko's Macs, we're seeking a highly skilled and experienced Senior Apple Mac Computer Specialist to lead our technical team in diagnosing and resolving intricate issues across Apple devices.About Us: As a leading Apple Mac Computer specialist and retail company located in London, we take pride in exceeding customer expectations with expert repairs and...

  • Apple Mac Computer Specialist

    3 weeks ago

    London, Greater London, United Kingdom Minko's Macs Full time

    About Minko's MacsMinko's Macs is a leading Apple Mac Computer specialist and retail company located in London. We are a friendly and knowledgeable team captivated with all things Apple.Job OverviewAs a Computer Repair & Sales Senior Technician, this senior role offers the opportunity to leverage your in-depth knowledge of Apple hardware and software. You...

  • Apple Mac Computer Specialist

    3 weeks ago

    London, Greater London, United Kingdom Minko's Macs Full time

    About Minko's MacsMinko's Macs is a leading Apple Mac Computer specialist and retail company located in London. We are a friendly and knowledgeable team captivated with all things Apple.Job OverviewAs a Computer Repair & Sales Senior Technician, this senior role offers the opportunity to leverage your in-depth knowledge of Apple hardware and software. You...

  • Apple Mac Support Specialist

    3 weeks ago

    City of London, United Kingdom Apache Associates Full time

    Apple Mac Support Specialist (2nd Line) - JAMF - London - Salary to £46,000 Our MSP client is looking for a 2nd Line Apple Mac Support specialist to join their team based in London. Your duties and responsibilities will be: Efficiently manage and prioritise support tickets, ensuring resolutions align with SLA targets, troubleshooting and resolving Apple...

Apple Mac Support Specialist

2 months ago

London, United Kingdom Apache Associates Full time

Apple Mac Support Specialist (2nd Line) - JAMF - London - to £46k pa


Our MSP client is looking for a 2nd Line Apple Mac Support specialist to join their team based in London.


Your duties and responsibilities will be:


  • Efficiently manage and prioritise support tickets, ensuring resolutions align with SLA targets, troubleshooting and resolving Apple Mac issues.
  • Adhere strictly to service processes
  • Maintain accurate, comprehensive ticket records and consistently update clients
  • Emphasise quality and first-time resolution, avoiding temporary fixes
  • Escalate complex issues appropriately, ensuring tickets are detailed for efficient handover
  • Persistently work towards solutions, while recognising when escalation is necessary
  • Aim to meet daily ticket resolution goals
  • Provide on-site support
  • Diagnose and resolve technical issues following best practice protocols
  • Stay informed about emerging IT trends and technologies


It is expected that you will have at least 4 years experience of working in a Mac help desk environment with the last 2 years working at 2nd line. You will have solid experience of Mac support with JAMF, JumpCloud and Addigy coupled with Windows desktop and server experience. In addition you will have some experience of the following - MS365, AWS, DHCP and DNS.


This role is 100% on site based in London.


Due to the volume of applicants we can only respond to candidates matching the above criteria.