Apple Mac Support Specialist

1 month ago


City Of London, United Kingdom Apache Associates Full time
Apple Mac Support Specialist

We are seeking a skilled Apple Mac Support Specialist to join our team at Apache Associates in London. As a 2nd Line Support Specialist, you will be responsible for efficiently managing and prioritizing support tickets, troubleshooting and resolving Apple Mac issues, and adhering to service processes.

Key Responsibilities:

  • Manage and prioritize support tickets to ensure resolutions align with SLA targets
  • Diagnose and resolve technical issues following best practice protocols
  • Escalate complex issues appropriately and maintain accurate ticket records
  • Provide on-site support and stay informed about emerging IT trends and technologies

Requirements:

  • At least 4 years of experience in a Mac help desk environment, with the last 2 years working at 2nd line
  • Solid experience of Mac support with JAMF, JumpCloud, and Addigy, as well as Windows desktop and server experience
  • Experience with MS365, AWS, DHCP, and DNS

This is a 100% on-site role based in the City of London. If you have the necessary skills and experience, please submit your application.



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