Senior Apple Mac Computer Specialist

4 weeks ago

London, Greater London, United Kingdom Minko's Macs Full time

At Minko's Macs, we're seeking a highly skilled and experienced Senior Apple Mac Computer Specialist to lead our technical team in diagnosing and resolving intricate issues across Apple devices.

This senior role offers the opportunity to leverage your in-depth knowledge of Apple hardware and software, ensuring efficient and high-quality repairs.

Responsibilities:

  • Develop and implement efficient repair procedures to optimise workflow and success rates
  • Train and mentor junior technicians, cultivating their technical growth
  • Provide exceptional technical support and guidance to customers
  • Oversee inventory management and maintain a clean, organised work environment
  • Curate captivating content for the company

Requirements:

  • Minimum 10 years of experience in computer repair (succeeding in a similar senior role would be beneficial)
  • Extensive knowledge of Apple hardware, software, and troubleshooting methodologies
  • Strong leadership skills with the ability to motivate, guide, and develop a team
  • Exceptional communication and interpersonal skills to build trust with customers and colleagues
  • Minimum of 3 years of experience in computer repair (preferably)
  • Minimum of 3 years of customer service experience in a technical support role (preferably)
  • Minimum of 3 years of experience with motherboard/component repairs (preferably)
  • Confident spoken and written English
  • Candidates must be willing to travel between branch locations at times

Education:

  • Undergraduate Degree (or equivalent) 2:1 Minimum related to Computing (or similar)
  • Minimum 3 A Levels (or equivalent) A-C [Maths, Computer Science, Science, Media; preferably]
  • Minimum 5 GCSEs (or equivalent) 9-4 [Computer Science, Media; preferably]

Benefits:

  • Hands-on training and mentorship from industry professionals with 10+ years of experience
  • Continuous learning and development opportunities to enhance your technical skills
  • Friendly and supportive work environment
  • Performance Incentives

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