Tour Specialist, Operations Team

2 weeks ago


United Kingdom TCBC School Tours Full time

About the Company


TCBC School Tours is a family-run, Cheshire-based business, founded in 2005 and specialising in tailoring educational group tours for schools. We believe in the power of travel to enrich students' lives and we are passionate about facilitating travel experiences that enlighten and inspire students.



About the Role


TCBC School Tours is looking for an experienced Tour Specialist to join our dedicated Operations Team, to successfully manage our school trips on an operational and logistical level. This is a full time role, based in the UK, working from home.



Key Responsibilities


  • Manage up to 40-50 school trips a year, mostly to European destinations, but also to America and Asia
  • Ensure your assigned tours are well planned and everything is in place for a successful trip
  • Finalise itineraries, ensuring they meet customers' expectations and are accurate
  • Communicate regularly with suppliers and customers, maintaining strong relationships with both
  • Confirm supplier services well in advance (accommodation, transportation, meals, guides, activities etc)
  • Work closely with the Sales team to align pricing strategies with trip planning
  • Liaise with the Finance department to ensure invoices are accurate and services paid for on time
  • Prepare pre-tour documentation and send out in good time
  • Verify accuracy of documentation received from customers
  • Liaise with other members of the Operations team to ensure all tours are managed effectively



Required Skills


  • Direct experience of operating tours for the school travel sector, preferably having worked with a tour operator, educational institution or similar organisation
  • Strong organisational skills and attention to detail
  • Capacity to manage multiple projects with lots of moving parts simultaneously
  • Excellent communication skills
  • Ability to work independently and as part of a team
  • Fluency in English, with additional languages beneficial
  • Be a part of the on call team on a rota basis when tours are active



Preferred Skills


  • A deep understanding of how school group travel works
  • Knowledge of our destinations
  • Ability to speak another language such as German, Spanish, Italian or French



We offer


  • A secure full-time role in a growing, family-oriented company
  • Working from home in a supportive and flexible work environment
  • Opportunities for travel and professional development
  • Comprehensive training and prospects for career advancement



Salary


  • £32-£36k, commensurate with experience



How to apply


  • Please email your CV and cover letter to zoi@tcbc.co.uk


Due to the high volume of applications, we will only contact those selected for an interview. Important: Applications without a cover letter will not be considered.



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