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Guest Relations Executive

2 months ago

Bicester, United Kingdom Allen Associates Full time

Do you have customer-faced experience in retail, hospitality or any luxury environment?


Are you an excellent communicator who is passionate about delivering first class service?


If so, we have just registered an exciting opportunity with one of our amazing clients


This is a 40 hour a week, shift based role that will include some evening and weekend work, on a monthly rota basis

The temporary assignment starts as soon as possible and will be ongoing until the end of the year at least.


Please note, this is a temporary position paid on a weekly PAYE basis. This role will start quickly, so sadly candidates with a lengthy notice period cannot be considered.


Temporary Reception and Customer Assistant Responsibilities

Working within a team of 5 you will be playing a pivotal role in delivering outstanding guest experiences, including:

  • Acting as the first point of contact for guest enquiries, feedback and issues
  • Ensuring prompt resolution of an issues and exceeding guest expectations
  • Processing and confirming bookings and services with a range of internal and external contacts
  • Liaising with internal departments and managing all Whatsapp, MS Teams and email communications with them
  • Proactively identifying opportunities to enhance the guest experience
  • Upholding the highest standards of professionalism, courtesy and hospitality in all guest interactions
  • Day to day administrative tasks


Temporary Reception and Customer Assistant Rewards


Alongside a competitive hourly rate, the successful candidate will receive the following benefits:

  • Holiday pay
  • Valuable experience in a highly regarded organisation


The Company

Striving to give a memorable experience for their clients, this organisation is a fabulous local employer.


Temporary Reception and Customer Assistant Requirements

  • Previous experience in customer service and the desire and ability to deliver to world class standards
  • Exceptional verbal and written communication skills
  • Excellent interpersonal skills
  • Strong problem-solving abilities
  • Proactive approach
  • Ability to multi-task and prioritise tasks in a fast paced environment
  • Good team player
  • An interest in and knowledge of the local area, London Hotels and luxury brands
  • Computer literate, particularly with MS Office Suite
  • Flexibility to work shifts, including weekends and Bank Holidays
  • An additional language would be beneficial but is not essential